Human Resource Technician

*******@*****.***

Warrien Poole

Objective

Utilizing professional experiences, skills and educational training in a challenging and productive environment.

Experience

**** - ****

Calumet Township Trustee Office

Gary, IN

Assistant Deputy, IS&T / Network Administrator

Hands-on experience racking, installing software and administrating servers in Windows environment.

Administer desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.

Outstanding interpersonal skills and ability to successfully articulate solution steps to end-users of varying degrees of technical knowledge and problem-solving competency.

Developed team mentoring abilities; noted ability to train and assist others.

2007 - 2008

Compuaction, Inc.

Chicago, IL

Systems Technician

Expert installer of service system boards, processors, memory chips, power supplies, video and sound cards, hardware drives, and all varieties of scanner and photo equipment.

Configured and set-up local and network printers.

Install and maintain network hardware and software programs.

2005 - 2006

Banctec, Inc.

Alsip, IL

Field Warranty Technician

Provided break/fix repair services for Dell’s residential and commercial customers.

Network, printer, and work station installations and upgrades.

Software/programs update and upgrades.

2003 - 2004

Images of Hope, Inc.

Gary, IN

Job Developer

Designed, developed and implemented job readiness training program resulting in 80% hire rate for participants.

Engaged local and regional businesses, schools, and skill trade programs to identify employment and career opportunities.

Planned and organized job search skills workshops including interviewing, resume preparation, and other interpersonal skills.

Education/Certification

Technical Certification, Computer Information Systems, Ivy Tech State College, 2000

Associate of Science, Network Administration, Ivy Tech State College, 2001

Bachelor of Science, Human Resource Development, Indiana State University, 2010

Dell Certified Systems Expert (DCSE), Dell Educational Services, 2005

Certified Windows Server 2012 Professional, 2014

Certified Microsoft PowerShell Scripting Specialist, 2014

Master of Science, Instructional Program Design, Indiana State University, 2015

Technical Skills

Languages: Java, HTML, SQL, Visual Basic .NET, PowerShell.

Software: Active Directory (2003/2008/2012), MS Office 2010/2013, Adobe Suite, Symantec Antivirus and Backup Exec Suites, Open Office, Graphic Diagnostic Application, Kaspersky Antivirus, Palo Alto GlobalProtect, NUVICO EasyNet-VMH Lite Live, Blackbuad Financial Edge.

Operating Systems: Windows OS 7/8/8.1, Windows Server 2003/2008/2012r2, Exchange Server 2003/2013. MAC OS 10.9/10.10

Hardware: Cisco, WatchGuard, SonicWall, HP, Linksys, 3COM routers/switches/firewalls/VPNs/wireless,

Dell laser printers, servers, workstations, laptops. LaserJet printers.

Affiliations

Phi Theta Kappa – member

Indiana State University Alumni – member

Association of Computer Repair Business Owners – member

Society for Human Resource Management – member

Northwest Indiana District 1 Homeland Security Information Working Group, Inc. – member

AMVETS - member

References on Request

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