Customer Service Electrical Engineering
Resume:
Jacoby Button
Cincinnati, OH 45238
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Objective
To associate myself with an organization that has the potential for future growth and ample scope of learning. Specifically, I would like to be able to utilize my electrical engineering skills and knowledge to further the industry.
Education
State University of New York College of Technology at Alfred
August 2009-May 2013
Bachelor of Science (BS) in Electrical Engineering Technology
May, 2013
10 Upper College Drive, Alfred, NY 14802
Experience
Electro Mechanical Assembler, LifeSafer
Blue Ash, OH May 2015-July 2015
Solder surface-mount devices and through-hole components onto circuit boards
Inspect and repair components on circuit boards to ensure board is ready for testing
Communicate and collaborate with a team to move units from assembly to testing and through shipping
Back Office Lead, Best Buy
Cincinnati, OH July 2014 – May 2015
Performed accurate reconciliation of all daily cash management processes
Maintained store supply ordering and tracked store supply
Assisted in day-to-day responsibilities, including hiring and schedule administration
Coached and trained employees on transactional accountability
Asset Protection Specialist, Best Buy
Cincinnati, OH April 2014- July 2014
Completed audits and inspections to record physical security issues and concerns
Documented internal and external crimes against the company
Monitored floor activities and connected customers with employees to deter loss
Conducted apprehension of shoplifters in accordance with company policy
Customer Service Agent, Geek Squad (Best Buy)
Cincinnati, OH August 2013- April 2014
Consulted with clients with malfunctioning computers and other electronic devices
Applied proper troubleshooting techniques to diagnose computer problems
Processed customer returns and exchanges that were within the return policy and helped to find alternative options for customers who were not within the return policy
Worked closely with a team to check in and process repairs for client computers
References
Jesse Jenkins David Hunt
Supervisor at LifeSafer Professor at Alfred State
4290 Glendale Milford Rd 10 Upper College Dr.
Blue Ash, Ohio 45242 Alfred, New York 14802
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