Customer Service Manager

Patricia Underwood

Hostess/Maintenance - The Pub

Cleveland, OH

*********************@*****.*** - 216 -421 -4129

Authorized to work in the US for any employer

WORK EXPERIENCE

Hostess/Maintenance

The Pub - Beachwood, OH - December 2014 to Present Experienced and professional Fine Dinning Hostess with great knowledge and understanding of the high- end dining experience. Great skills at reservations scheduling and planning seating arrangements. Scrub the floors of the allotted area and dust the office furniture. Handle the cleaning equipment and replace the same responsibly at day end.

Trainer/Cashier

SUBWAY - BP Gas Station - Beachwood, OH - March 2013 to August 2014 Establish professional work relationships with trainees and workers to ensure the needs of the customers and of the branch/franchise are met; perform follow up on trainees and workers to guarantee proper protocol is being followed at all times; provide detailed assistance for trainees and workers; provide leadership to the Subway assembly line, assign roles and duties and assist in meeting branch goals; assist and participate in the implementation of specific training policies; assist other managers as needed; participate in training and other professional development activities

Trainer/Cashier

J.C. Penny at Richmond Square Mall - Richmond Hts, OH - November 2012 to February 2013 Train new hires on how to follow company protocol to ensure the best customer experience as possible; Responsible for team meeting times and places; relay general information to team members and delegate duties; minute taking; send out agendas and take minutes of all meetings; communicate regularly with all team members; perfect decorum; detail management; cashier solving minor cash problems Crew Leader/Cashier

Wendy's - Euclid, OH - October 2010 to November 2012 Implement duties established by the manager to meet the needs and wants of the customer; report directly to manager; assist in developing interesting advertising that will appeal to the public; ensure crew members follow proper protocol at all times; ensure crew members provide excellent customer service at all times; schedule conferences with crew members to discuss performance; train new hires and inform them of company policies and duties that must be met; cleaning; open/close store ADDITIONAL INFORMATION

Key Skills

Report and Document Preparation

Organizational Skills

Effective Communication

Ability to Follow Instructions

Analytical and Problem Solving Skills

Detail Oriented

Self-Starter/Highly Motivated

Ability to Listen

Interpersonal Skills

Computer Proficiency

Records Management

Time Management

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