Customer Service Representative

DAVID BURNS

Boynton Beach, FL ***********@*******.***

CUSTOMER SERVICE REPRESENTATIVE, with 10+ years of experience in providing clients with technical support specializing in website use and navigation

AREAS OF STRENGTH

Ensure Client Satisfaction

Effective Communicator

Data Entry Experience

Conflict Resolution Skills

Account Management

Training & Supervision

Teamwork & Planning

Product Knowledge

Multiline Phone Systems

PROFESSIONAL EMPLOYMENT

National Council on Compensation Insurance (NCCI), Boca Raton, FL 2005 - 2015

Customer Service Specialist

Provided first level support for the Accounts Receivable Department

Assisted clients with invoice payments, inquiries, credit hold issues and disputes

Experienced with utilizing multiline phone systems to answer incoming calls

Explained navigation processes to company websites to insurance agents and carriers

Studied data product/service information to communicate to clients

Activated products online and removed products that caused conflicts

Assisted clients in website navigation and answered questions

Assisted legislators and regulators with special product/service requests

Maintained current knowledge of program and software updates

Updated client account information ensuring confidentiality of obtained information

Assisted in training new and existing employees with company procedures

EDUCATION

Bachelor's Degree-Computer Science & Business Management, Arcadia University, Glenside, PA

OCCUPATIONAL TRAINING

Customer Service Training, NCCI

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