Customer Service Sales

Lori Bourassa

Riverside, California *****

Mobile: 951-***-****

E-mail: *************@*****.***

SUMMARY

Talented and accomplished business professional with strong experience in sales and customer service. Consistently meets or exceeds all revenue goals. Outstanding presentation and leadership skills.

PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS

Sales / Customer Service

§ Carried out sales of office furniture for a high-end retailers, Universities and government agencies.

§ Consistently met or exceeded all goals for monthly and special events.

§ Produced average of $1.5 million in annual sales for BMK Office Works.

§ Top sales 10 months consecutively and received Million Dollar award.

§ Frequently recognized by vendors for production in specific product lines.

§ Proven success as Project Manager overseeing new and reconfiguration installations.

§ Generated new and maintained existing clientele.

§ Develop bid packages and product presentation to customers.

§ Ordering and tracking of shipments.

Cosmetology / Esthetics

§ Licensed cosmetologist and makeup artist. Provided customer care and service in areas of makeup, skin care and facials.

§ Managed salon to include scheduling, banking, hiring and training of new employees.

§ Sale of product and services.

§ Some marketing and promotion advertising.

Warehousing

§ Research and identify root cause analysis.

§ Filing, tracking and resolution of claims.

§ Customer service and receptionist for fast pace environment.

§ Accounts receivables, billing and data entry.

§ Manage driver logs and dispatching trucks.

EMPLOYMENT HISTORY

Outside Sales, Coverall April 2015- Current

Sales /Office Manager, Tangram Interiors May 2010 – February 2015

Outside Sales/Account Manager, BMK Office Works March 2008 – February 2010

Outside Sales/Account Manager, Totalplan Business Interiors, August 2005 – November 2007

Manager/Stylist, Cost Cutters, Riverside, CA July 2003 – August 2005

Over/Short & Damage Controller (OS&D), Tab Warehouse, June 2001 – July 2003

EDUCATION AND TRAINING

Graduate / Licensed Cosmetologist, Geno Robair Beauty College, Riverside, CA (1991)

High School Graduate, La Sierra High School, Riverside, CA (1991)

Real Estate License BreCAL#01930622

References available upon request

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