Software Customer Service

Phillip J. Witton

Senior Software Consultant

*******@*******.***

Home:416-***-**** Cell:647-***-****

Summary

Mr. Witton is a highly experienced IBM Lotus, and SUN Certified Consultant that excels in software and web development, training, systems administration, software architecture, application design, database design and optimization, customer relationship management methodology and project management practices.

Phillip’s extensive experience allows him to successfully deploy enterprise software solutions, involved at the initial sales demo, business needs analysis, proposal or RFP submission, software programming, deployment, training and after sales support phases.

As a results-focused consultant, Mr. Witton has worked on a wide variety of projects for numerous Fortune 500 organizations. Mr. Witton’s versatile and professional attitude allows him to gain insight into specific customer challenges and provide thoughtful software solutions.

With a tremendous amount of technical experience, Phillip motivates sales teams to leverage the applicable software solutions by integrating these technologies into core business strategies. He possesses an exceptional balance of technical, business and inter-personal skills. His responsibilities include evaluating business needs, developing software specifications and managing the success of customer projects.

Education

Institution:

York University, Toronto, Ontario Canada

Bachelor of Science, 1980

Business Administration, 1986

Certifications:

Sun - JAVA 2 Programmer(JCert Programmer) (2001)

IBM - Principal Certified Lotus Instructor

– Lotus Notes/ Domino R4(1997), R5(2000), R6(2002),

R7(2006) & R8(2009) – App. Dev. & Sys. Adm.

Prosoft CIW CI (Certified Internet Webmaster Certified Instructor)(01) – Web Development (HTML/CSS), Internet, JavaScript, Perl, JavaScript, XML

Experience

Feb 2007 to

Present

Company:

GBS/Interchange Solutions Inc.

Position:

Senior Software Consultant

Phillip is a highly technical software professional with experience delivering solutions to enable organizations to effectively implement new software systems.

An IBM Lotus certified IT professional with 16 years of direct, progressive and practical know-how in delivering technical and business solutions against client objectives, he is skilled in software development and is an interactive and dynamic communicator. Excellent analytical, organizational and interpersonal skills allow him to fully engage customers. Always learning and always ready to coach.

Phillip’s Java programming and Javascript UI development skills were recently of value to the Research and Development group where he was brought in to aid the core development team on a critical project.

Key Selected Projects:

Project: A Large Logistics Company – Salesplace CRM Project Development

Working with the Logistics Company, one the world’s largest rail, land, air and ocean cargo firms, Mr. Witton developed a unique, custom software solution to manage the organization’s cascading contact and demographic information requests within Salesplace, a Lotus Notes based CRM package.

Challenge: The Canadian division of the Logistics Company had a sophisticated workflow process to manage and track contact demographic information from a myriad of sources. It was necessary to apply a series of business rules to cleanse and increase the level of data quality throughout the CMR system.

Solution: Mr. Witton developed a comprehensive, cascading data management tool to validate contact information and mark identified documents for deletion. His iterative development approach and caring customer service provided the incentive for staff to quickly utilize and implement the software tool.

Project: Fortune 500 Financial Institution – Salesplace CRM Education

Working with the US based offices of a multi-national financial firm Mr. Witton added significant value to the Salesplace CRM training curriculum by developing product documentation, an intranet based wiki style help and a presentation style seminar that was delivered up to 4 times a day for 2 weeks across 5 countries and 6 different offices.

Challenge: The software was so highly customized, from the out of the box product, and the usual help wiki had to be hosted on site.

Solution: Mr. Witton developed a comprehensive training program to educate the sales team with customer relationship management basics as well as the incorporated the customizations. His informative, summative approach provided the incentive to quickly adopt the software application.

January 2002 to

Sept 2014

Company:

Ryerson University

Position:

Technical Instructor – Continuing Education

As a part-time faculty member Phillip conducted full semester university courses such as HTML and CSS Fundamentals and Introduction to Javascript Programming as part of the Web Design Certificate program. Phillip embraced the ongoing requirement of keeping pace with a changing technology and maintained fresh, relevant course content. Creating assignments, tests and examinations to challenge and evaluate the student’s progress was an important component of the position.

August 1995 to

January 2003

Company:

Polar Bear Corporate Education Solutions

(Nexient/CDI/Trios).

Position:

Technical Instructor

Technical trainer of a wide range of certified Lotus Notes & Domino application development, programming, and administration. Also taught Prosoft CIW certified web languages courses including Java, Perl, and JavaScript. Provided after course technical support to PBSC clients.

Was also responsible for IT coordination of the Toronto training center and taught an extensive array of end user software courses such as MS Excel, MS Word, MS Project, MS Access, dBase & CorelDraw. Taught groups as small as one to a lecture hall holding over 150. Was involved in major Lotus Notes implementations by organizations such as IBM Canada and Canadian Imperial Bank of Commerce.

Key Selected Project:

Project: IBM Canada deployment of Lotus Notes

Trained condensed, customized end-user course to large auditorium size audiences and one on one to

senior executives.

Challenge: Diversity of the audiences (size and technical knowledge).

Solution: Customized training materials and presentations were prepared for each group.

Sept 1993 to

January 1995

Company:

Computeach Training Centres

Position:

Software Instructor

Corporate trainer of many current software applications. Proficient in both Macintosh and IBM compatible platform applications, spreadsheets, database, graphics, programming languages and utilities. Taught classes ranging from one-on-one tutorials to groups of twenty adult students.

February 1993 to September 1993

Company:

TGS Canada Ltd.

Position:

Computer Consultant

Consulting on projects requiring high levels of systems knowledge and supporting a customer base of PC based networks and workstations. Responsible for customer technical support in many software programs. Performed routine hardware and software maintenance. Trained customers in DOS, Macintosh basics, MS Word for Windows and Excel.

January 1991 to February 1993

Company:

Resource Integration Systems Ltd.

Position:

Project Manager/Computer

Supervised project teams in the field and was responsible for all technical packaging material related projects and computer technology components of other projects. Supported PC DOS, Windows, Mac based software applications such as MS Word, Excel and Foxbase. Designed spreadsheets and databases for waste and recycling management. Developed computer models to analyze packaging flow for waste tracking and recycling funding formulas. Was in-house technical specialist for all packaging materials, manufacturing and converting processes.

October 1990 to January 1991

Company:

Cherniak Gottlieb Inc.

Position:

Programmer Consultant

Programmed in multi-user business basic, generating new modules and maintaining existing client software systems. Installed new and replaced defective terminals on the UNIX and multi-user basic system. Configured hardware and software for clients. Installed hardware components such as hard disk drives and networking boards.

1987 to 1990

Company:

Unilever Canada Inc. – Lever Brothers / Monarch Fine foods

Position:

Packaging Technician/Packaging Development Manager

Developed designs for packaging using computer aided design to meet marketing and product packaging needs. Programmed Lotus 123 macros to automate production planning, including a database look-up feature, and designed spreadsheets for statistical analysis of laboratory test data. Responsible for all computer applications support, hardware purchase and troubleshooting.

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