Security Microsoft Office

SUMMARY:

• Results driven security operations associate with over four years of experience in the non-profit sector, and security operations, with solid experience in client relations, enforcement of operational and program policies, facility regulations, program support, and management.

• Experience managing complex programmatic and security issues within small or large scale programs and organizations.

PROFESSIONAL EXPERIENCE:

Dispatcher

Honor Guard Security Resources- New York, NY June 2015 to Present

• Dispatching security personnel to pre-assigned and as-needed assignments/fill in sites within the company’s portfolio to provide shift coverage.

• Ensuring that all checked out equipment to employees is documented and follows the company procedure for equipment distribution.

• Pre-schedule staff to fulfill security services as outlined in site-specific post orders and as directed by Management. Assisting staff and vendors with general requests and inquiries about staff issues/ and or time and leave.

• Document and follow up with staff that call out sick, and/or miss their assigned shift by collecting documentation, and providing weekly reports to management and the human resource unit.

• Implementing the rules, regulations, policies, and procedures, and responding to emergency situations requiring security assistance at the main office location, or other sites within the portfolio as needed.

• Serves as a liaison to the general office and provides operational support to the front office as needed. Other duties as assigned.

Family Monitor

Volunteers of America– New York, NY July 2011 to June 2015

• Conducted intake and registration of new families- which included but was not limited to demographic and case information into the data tracking program, completing intake paperwork, and distributing room assignments.

• Communicated and enforced the rules and regulations of the facility to ensure client safety and compliance.

• Conducted bed checks, ensured log book was sign by both residents and guests, and completed tours of the facility documenting issues, and escalating emergency situations as they occurred.

• Maintained appropriate relationships with families. Planned educational activities and mentored teens on probation through weekly programming and case management sessions.

• Monitored and ensured the meal preparation and dining hours were executed as scheduled. Updated client case records on a weekly basis.

• Conducted facility maintenance and security checks to ensure that all emergency equipment (fire extinguishers/exits) and facility equipment (elevators/bathrooms) was up to date and operational. Other duties as assigned.

Senior Counselor

Boys and Girls Harbor – New York, NY January 2002- March 2011

• Provided careful and concentrated supervision for play areas to insure children’s safety and learning for ages 4 thru 18 years old.

• Communicated Harbor policies and enforcement procedures to students for the purposes of ensuring their understanding and the potential consequences of violations.

• Ensured compliance of the guidelines set by New York City’s Department of Youth and Community Development (DYCD), and New York City’s Department of Health (DOMHH)

• Prepared documentation in standardized formats for the purpose of providing written documentation and/or conveying information to children, parents, and/or funders.

• Created, developed and implemented lesson plans using weekly planning sheets and a monthly calendar to ensure the curriculum was taught on a timely basis.

• Facilitated various staffing activities, and activities for students between the ages of 14 thru 18.

• Examined classrooms, equipment, and supplies at the beginning and end of each day.

Mentor/Childcare Provider

ACS Administration for Children Services – New York, NY May 2009 to March 2010

• Provided care for children between the ages of 6 thru 17 years old.

• Developed a trusting relationship with students, and chaperoned students on various trips

• Assessed any risk of child abuse or neglect, and case conferenced families that needed where neglect and abuse were identified.

• Updated case notes on bi-weekly basis, documenting the child’s and family’s progress.

• Track project milestones using MS Project, and provided bi-weekly project reports about on-going projects.

EDUCATION, AFFILIATIONS, AND CERTIFICATIONS:

Education:

• Borough of Manhattan Community College

o Childhood Education 6/05-6/05

• Mount Saint Mary College

o Childhood Education 6/03-6/05

Affiliations:

• The NY Lodge of Free Masonry

Certifications:

• Volunteers of America,-Child Abuse Prevention, CPR and First Aid Certifications, Crisis Prevention and Intervention (CPI) & Fire System and Alarm System Coordinator

Skills:

• Microsoft Office Professional, Windows Vista

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