Customer Service Manager

JEFFERY E. FIELDS

**** ************ ******, ** *, Bronx, New York 10462

(H) 718-***-**** (C) 917-***-**** (E) *****@***.***

SUMMARY:

Summary:

** + years experience in the financial services experience supporting Advisors and Money Managers

Able to identify area of improvement and providing resolutions to improve efficiencies within procedures and processes

Strong attention to detail and analytical thinking

Strong relationship building skills with various departments to achieve a high level of customer satisfaction

PROFESSIONAL EXPERIENCE

Royal Bank of Canada (Formerly J.P. Morgan & Bear Stearns) 2008-April 2015

Client Service Liaison

Daily processing of Corporate Actions, Proxies and Optional Dividends for Advisor Services.

Convey offer terms for all Corporate Actions supporting over 100 Money Managers and over 60 Advisors.

Produce daily reports for Corporate Actions due to market action events.

Presents concerns in staff meetings on Corporate Actions, ACATS and Pricing along with a resolution.

Ensured customer and firm compliance with all applicable NYSE, NASE, SEC and AML Regulations.

Published daily reports for ACATS-Transfers, Unpriced Securities, Corporate Actions and Client Contacts.

Handled all daily check deposits into RBC Books and Recordings and US Bank Application Scanner.

Responsible for monthly recurring wires and ach disbursements.

Input and process data for Standard and Investment checking applications.

Correspond with multiple departments within the firm.

J.P. Morgan (Formerly Bear Stearns) 2005-2008

Operations Analyst – Asset Management

Responsible for processing all Corporate Actions for Advisor Services.

Ensured Corporate Action Terms, Optional Dividends and Proxy material mailing and confirmation.

Served as liaison internally for MPMCC Operational Department.

Monitored Unpriced Securities for Business Unit.

Created customized client specified reports.

Reviewed and processed all incoming and outgoing Account Transfers.

Monitored daily logs of activity for Account Transfers.

Allocated cash, checks and shares for Advisor Services.

J.P. Morgan (Formerly Bear Stearns) 2000-2005

Collateral Manager

Responsible for providing exceptional service and operation support to the client base.

Journaled cash and shares between accounts.

Processed checks and wires.

Communicated pertinent account information to Advisors and Money Manager.

Ensured customer and firm compliance with all applicable: NYSE, NASD, SEC and AML Regulations.

Paine Webber, Weehawken, NJ 1997-2000

Margin Analyst – Margin Department

Developed positive working relations with branch and firm contacts while collecting on cash/margin calls and other outstanding balances in client accounts.

Reviewed activity in client’s accounts for trading violations.

Authorized and guided the process of the delivery for securities.

Served as liaison between Advisors and clients for questions, requests and inquiries to be resolved in a timely manner.

Provided telephone support to correspondent or advisor firms and branch personnel.

Reviewed documentation necessary for client margin accounts and to complete entries moving cash and securities between client accounts.

Paine Webber, Weehawken, NJ 1994-1997

Financial Service Representative – Resource Management Accounts

Approved accounts credit line, verified account balances and transferred funds between accounts.

Balanced Visa Account (Credit and Debits).

Assisted senior management with ways to effectively manage and resolve escalated issues.

Provided an unparalleled level of customer service to ensure the client needs.

EDUCATION

Monroe College, Bronx, New York, Bachelors Degree - Accounting 2007

Monroe College, Bronx, New York, Associate Degree – Accounting 2001

SKILLS

Microsoft Word, Excel, Outlook, Lync, AdvisorWorkS(WorkFlow, ClientSource, PostEdge), Broadridge (BPS)

US Bank Scanner, Internet Research Tools – Google and Chrome

VOLUNTEER & EXTRACURRICULARS

Volunteer at the Antioch Outreach Ministries, Food Pantry

A member on the Miracle Revival Temple Scholarship Board

Organist at the Miracle Revival Temple Church

References furnished upon request

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