Customer Service Human Resource

William S. Paladeau (H) 732-***-****

*** ****** ****** (C) 732-***-****

Little Silver, N.J. 07739 ********@*****.***

HUMAN RESOURCE PROFESSIONAL

Human Resource Manager Labor Relations Officer

Dedicated HR professional with 20 years’ of experience managing a full spectrum of human resource programs, services, and functions for multinational organizations. Strong command of employment laws, compliance issues, diversity initiatives, and

union/non-union environments.

VALUE OFFERED

Strategic Development Union Negotiations Training & Development

Labor Relations Conflict Resolution Recruitment & Retention

HRIS Administration Disciplinary Procedures Legal & Compliance Issues

PROFESSIONAL EXPERIENCE

Central Parking Systems, New York, NY 2008 – Present

Human Resources Manager

Hired to work for the leader in professional parking management. Company has offices in all major metropolitan areas in the United States with 2500 parking facilities containing 1.2 million parking spaces.

● Handle employment and benefit issues for 3000 employees within the greater Metropolitan area.

● Extensive experience investigating and testing procedures for employees working at high profile locations such as the Waldorf-Astoria Hotel, Giants Stadium, and large health-care operations.

● Develop and maintain relationships with civic organizations aiding in the recruitment of targeted classes of employees.

● Create new employee orientations.

● Spearhead open enrollment program.

● Implemented a program for benefits administration accountability.

● Investigate Workers’ Compensation claims administration and defense.

● Handle Unemployment Appeal hearing testimony and claim processing.

● Review temporary disability claims and handle administration.

● Conduct customer service and job specific training.

New Jersey Turnpike Authority, Woodbridge, NJ 1987-2008

Personnel Administrator

The New Jersey Turnpike Authority is dedicated to the safe, efficient movement of people and goods over two of the busiest toll roads in America, The New Jersey Turnpike and The Garden State Parkway.

● Spearheaded the recruiting and employment issues for 3000 employees. Areas included staffing for Engineering, Legal, Purchasing, Management Information Systems, Human Resources, Toll Collection and Maintenance Departments.

● Handle new employee orientation and Benefits enrollment and Administration.

● Increased Minority and Women (MWBE) representation in Technical and Professional ranks.

● Wrote job descriptions which included Affirmative Action statistic and Affirmative Action Plans.

● Handle discipline and termination of both union and non-union employees. Testified at Unemployment and New Jersey Pension Board hearings.

● Served as hearing officer on grievance issues with labor units.

● Oversaw policy development and modifications.

EDUCATION

University of Delaware, Newark, DE

Bachelor of Science in Business Administration, concentration in Marketing

Minor in Public Administration

Cornell University School of Industrial and Labor Relations, New York, NY

Completion Certificate for Study Programs in:

Equal Opportunity Employment

Labor Contract Negotiation and Bargaining, Contract Interpretation and Administration

ADDITIONAL SKILLS

Kronos

Ultipro

PeopleSoft

E-Verify

Contact this candidate