Project Manager Customer Service

Erik Jarvi Warrenville, IL ***** 630-***-**** *******@*****.***

Summary: I am an Audio/Visual expert with comprehensive knowledge in sourcing, building and operating audio/visual systems and have provided equipment and technical expertise for everything from small workshops and web conferencing to arena-size events. As a lifelong musician and sound engineer, I have a veteran’s eye than enables me to troubleshoot and keep problems out of view from VIPs, keynoters and audience members. All of my employment roles have honed my ability to manage and train teams; my experience as a business owner and Project Manager has sharpened my skills in sussing out client needs and favorably influencing decision-makers towards equipment that ensures great events. Tech: Handheld and Lavalier Microphones Room Equalization Pro Tools Mixing Consoles Event Produc- tion PowerPoint Video Conferencing Editing HD Video Production Director Camera Op Video Mix- ing Final Cut WebEx Matrix Mixing Cabling and Termination Eagle (PCB CAD software) Windows, Mac, Linux

Presentations Coordinator, ResuMAYDAY, Warrenville, IL 2015 to Present

Produce innovative and captivating PowerPoint presentations for a professional speaker who maintains a catalog of 12-15 revolving presentations.

Create customized and trademarked splash pages and other components to ensure security of ownership of intellectual property.

Audio Visual Manager, Discover Financial Services, Riverwoods, IL 2014 to 2015

Manage an A/V team of 5 for all audio, video and teleconferencing needs.

Key AV contact for C-Level, Director and VP level events, Ensured meeting and telepresence continuity.

Consulting for AV technology in new construction.

Project Manager for all Special Events at a 4,000 employee campus.

Worked with Black Ensemble Theater, Tedx, IBM, Cisco, etc.

Coordinates with Facilities, Engineering and Catering staff. Owner and Senior Engineer, Inductor Guitars, Warrenville, IL 2011 to present

Using an e-commerce model, launched a design and engineering company that creates customized guitar pedals and amplifiers.

Negotiate and provide expert-level sales consultation to professional and amateur musicians on solutions and strategies.

Store Manager, Rosati's Pizza, Lombard, IL 2004 to 2010

Provided sales and management oversight of the catering and back-office areas; dramatically increased catering business with outreach to the Lombard-area business community.

Supervised up to 25 employees; calculated payroll and managed $500K food/delivery supply inventory. Audio Visual Manager, Allen Visual Systems, Buffalo Grove, IL 2000 to 2003

Handled all A/V accounts including sales and service.

Managed major projects resulting in $500K+ per year.

Responsible for coordinating vendors, pricing, site surveys, schedules, invoicing and payments.

Supervised A/V operations and independent contractors. Director of Audio, Altrum Technologies, Chicago, IL 1999 to 2000

Designed and installed recording studio and control rooms.

Provided consultation to management on audio technology solutions.

Managed three-person staff who recorded, edited and compressed all voice over and sound effects for web-based training.

Assisted in maintenance and administration of network including cabling, switches and servers. Various A/V companies, Chicago area, IL 1996 to 1999 A/V Technician

Designed and installed A/V equipment and cabling at client locations; provided ongoing maintenance.

Provided customer service to on-site clients.

EDUCATION: B.A. Sound Engineering, Columbia College, Chicago IL

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