Web Developer Customer Service

Paolo Liwanag

562-***-**** *******.*****@*****.*** Anaheim, CA 92805

SUMMARY »» I am a solutions-driven web development & business professional with over 10 years combined experience in Front-End Web Development, Network Administration, and Customer Service. I consistently exceed expectations through the use of strong organizational and prioritizing skills. Besides a rapidly growing skill-set, I am a very quick learner and pride myself on the ability to work well independently, as well as an effective team member. Utilizing creativity, networking skills, forward thinking, and initiative to analyze and resolve issues. I am very computer & tech savvy, and have bona fide experience with many different types of computer programs and web technologies. I love to learn new things, so if there is something thought-provoking out there that I have not yet studied, I relish the opportunity to do so, and add to my list of accolades.

»» My ultimate goal is to find a demanding and rewarding position where I can utilize my abilities to provide a value not only to myself, but also to my peers. Continual learning and lifelong education is pivotal to me, and I am of the opinion that I can never be "done" learning and transcending my skill-set. I pride myself on being buried inside of programming books, attending lectures & web seminars, and attending various classes & meetups.

»» Some of my skills include HTML, CSS, and JavaScript. I have also ventured towards Back- End Development (LAMP), and Sass, as well. I have worked with both Bootstrap & Foundation 5, as well as been exposed to various JavaScript Frameworks (AngularJS, MeteorJS, Ionic). My ultimate goal, career-wise, is to be an accomplished Full-Stack Web Developer, who can easily be distinguished from the generic bevy. Web Development is just scratching the surface of what I can bring to the table, skill wise. If given the opportunity, there are no doubts that I have the drive, ambition, and aptitude to skillfully showcase my capabilities.

SKILLS

Web Development

AngularJS

JavaScript

NodeJS

MongoDB NoSQL

SQL HTML5

CSS jQuery

PHP Network Administration

Meteor AJAX

ECMAScript Sass

JSON MySQL

LAMP RESTful WebServices

Microsoft Exchange Windows Server

Servers Operating Systems

Apache Networking

Firewalls SharePoint

Technical Support OS X

Troubleshooting Security

VPN Disaster Recovery

EXPERIENCE Adventure with Us 06 / 2015 - Present

Project Manager / Website Developer

• Placed third on a hack-a-thon based in Orange County, CA. • Managed iOs Dev Team, Graphic Designers, Video Capture + Editing, Marketing and Business side of team based project. • Coded the Web site landing page with profile (game-fication) and video background using Bootstrap, Sass, HTML, AJAX, and Video embeds. SugarsGone 06 / 2015 - Present

MEAN / Full-stack Web Developer / DevOps / Project Management

• Project management on development for the website for SugarsGone. • Utilizing AngularJS for the front-end; MongoDB, Express, and Node for the back-end. Self-employed 03 / 2007 - Present

Open Source Developer

• Building websites using open source frameworks

• Planning and conducting cross-browser usability testing against W3C.

• Testing and validating work produced as part of the development process.

• Developing advanced database driven websites & systems including e-Commerce.

• Back end development and maintenance of websites using PHP and MySQL.

• Developing compatible User Interface functionality using jQuery & other libraries.

• Developing web sites using MySQL, PHP, ASP.NET & other programming tools.

• Documenting features, technical specifications & infrastructure requirements. Lojistic 01 / 2015 - 02 / 2015

Contract Work - Full Stack Web Developer

SWBC 12 / 2014 - 12 / 2014

Contract Work - IT Consultant

Healthcare Success 09 / 2014 - 10 / 2014

Contract Work - Web Developer + Graphic Designer

• Worked on re-design of Company website and landing pages.

(www.healthcaresuccess.com) • Done in Bootstrap/HTML/CSS/JQuery/WP • Created website mockups using PSD/Balsamiq • Updated WordPress based sites (Graphics, Code, Content)

Brand Ingenuity Group 07 / 2013 - 08 / 2014

Wordpress PHP/Web Developer

Brand Ingenuity partners with leading retailers to build direct response campaigns over the Internet.

• Designs and develops fully functional websites that integrate with 3rd party APIs. • Performs PSD conversions to HTML, e-Commerce, API development • Modifies and maintains software code written by others. • Experience with SVN, GIT version control • Experience in Linux (Red Hat, Ubuntu) • Experience with configuring and managing Apache, MySQL, NginX. • Wordpress, WooCommerce, Drupal, Joomla, Javascript, jQuery/AJAX, CSS, MySQL, PHP • CDN (CloudFlare), AWS (EC2, S3, RDS), FTP, DNS, MX, CNAME, SMTP, SendGrid, Mailgun, • Adobe CS (Photoshop, Illustrator, Lightroom, InDesign, Dreamweaver, Edge Animate/Code/Inspect/Reflow) Ad Exchange Group 07 / 2013 - 08 / 2014

DevOps/Network Systems Engineer

Ad Exchange Group is one of the largest CPA affiliate network in the product space in the US market.

• Primary point of contact for technological issues. Directly reported to CTO. • Manages network systems for an AD agency and an AD network. (LAN/WAN/WiFI/VLAN/Router) • Administered and deployed co-located servers (VPS, server rack and cloud) • Maintained and upgraded security patches on all network devices. CAT5 cabling and network data drops. • Supported multiple users in a variety of technical issues. • Conducted research, procurement and inventory management. • Identified server performance and improvements and devised upgrade plans.

Focal Point Systems 09 / 2010 - 03 / 2013

Network Admin I, Tier-2 Technical Support Specialist

• Full-time network administration, maintenance optimization, diagnosis and repair, and provision of networks and security systems to ensure zero down time, optimal performance, and the highest of security standards.

• Configures and installs network and security systems, standard OS

(WIN8/WIN7/WINXP/NT/VISTA) and hardware maintenance, and provisions of new equipment with multiple vendors.

• Administers Exchange Server for secured online access for remote users.

• Maintains a Sharepoint intranet site that serves as a repository of information for multiple departments.

• Identifies emerging technology for future development. Assists development through research, testing, and deployment.

• Research and development of solutions to new or unreported issues.

• Serves as tier 2 support resolving basic technical problems elevated by tier 1 personnel.

• Provides technical support by way of telephone or web-based remote patch-in. Above Board Real Estate Solutions LLC 2009 - 2010

Network Administrator, Web Developer, Loan Processor

• Configured and installed network and security systems, standard OS (XP/NT/VISTA) and hardware maintenance, and provisioning of new equipment with multiple vendors.

• Built and designed server, maintenance optimization, diagnose and repair, and provision of networks and security systems.

• Built and deployed network switches, routers, firewalls, load balancers, SSL accelerators.

• Established new IT policies, which defined acceptable use of IT assets within the company.

• Fulfilled administrative responsibilities including the addition of RAID1 & 5 arrays, along with facilitating backup and restoration using NT utility.

• Configured and monitored status of printers using HP Jet admin, as well as upgrading printer firmware and handling installation of other peripherals.

• Actively provided desktop, configuration, and phone support for software and hardware. Carried out full installation of Cisco routers and cabling for routers, switches, hubs, and new workspaces.

• Redesigned company website and Search Engine Optimization. Managed content and internet leads from web based inquiries

• Developed a intranet based system for communication notes, organizing documents, guest access, custom report generation, and system backups and maintenance.

• Applied network and security management. Optimized network performance, reliability, and security. Technical support for remote users and staff. Tribal Brands 2009 - 2010

Technical Team Lead

(MTV Style Villa ’08 / Timbaland / Chris Cornell / Linkin Park)

• Point person on the tour for all tour-related issues and/or emergencies with the Tour Manager.

• Liaison between Tribal / Verizon / Artist while on the road.

• Responsible for meeting with venue contact(s) and on-site walkthroughs.

• Responsible for handling all technical issues (Audio, Video, Networking, Assets).

• Responsible for handling numerous A/V freelancers.

• Responsible for keeping track of inventory of laptops, A/V rentals, and collateral.

• Responsible for shipment of all tour related equipment to the correct vendors at end of show.

• Responsible for ordering and pricing of equipment rentals.

• Assisted with duties such as nightly recap reports to clients (Post Show Reports & Measurements).

• Responsible for coordinating, setup, and strike of all tour related equipment. Tribal Brands 2007 - 2008

A/V Network Technician

(Projekt Revolution / Maroon 5 / Natasha Bedingfield / Keith Urban / NARM ’09) Worked in multiple nationwide tours staffing multiple positions as a Tour Screen Projectionist, Post Production Videographer, Camera Operator, Photographer.

• Responsible for the setup and strike of audiovisual equipment deployed in the venue.

• Responsible for creating a backstage secure network for sensitive applications.

• Responsible for video content, screen execution, winner messaging, and sponsor content.

• Extensive knowledge in MS Windows, Mac (OS X)

• Post production work including advanced format conversions of various media assets.

• Experience with the Vibes Media Applications (Txt2Screen / Pix2Screen).

• Video Switching Operator for Large Concerts, Events, and private industry sessions.

• Folsom ScreenPro-II HDSDI / ImagePro Switcher.

• Seasoned LCD Video Projectionist with knowledge on dress kit assemblies.

• Experience with Video Recording Equipment (XVD / 3CCD).

• Professional D-SLR Camera Operator.

• Chimera Soft Box, DMX-512, Softbox Tungsten (Arri / RIFA), HMI (Arrisun / Sirio 1200), LEKOS / GOBOS.

• Inventory and minor repair of any broken equipment.

• Responsible for safe and secured trailer packing and unpacking. Genesis Home Loans & Realty 2005 - 2007

Network Administrator

• Spearheaded completion of two major migrations to bring systems up to date including Windows NT & MS Exchange systems.

• Successfully engineered a VPN solution using Windows 2k3 server.

• Built and designed server, maintenance optimization, and provision of networks and security systems.

• Configured and installed network and security systems, standard OS (XP/NT/2003) and hardware maintenance, and provisioning of new equipment with multiple vendors.

• Built and deployed of network switches, routers, firewalls, load balancers, SSL accelerators.

• Participated in ongoing development and improvement of network monitoring, design, reporting methodologies.

• Improved inventory and control capabilities by developing a comprehensive Asset Management program.

• Documentation resource for operational polices, procedures, and guidelines. HealthCare Synergy, Inc. 2000 - 2006

Technical Support Manager, Application Trainer

• Worked in a fast-paced technical group managing 10+ help desk employees supporting home healthcare software for multiple areas in the United States.

• Programmed in multiple languages for various program modules (Basic / Visual Basic 6.0/.NET/ Flash / SQL).

• Trainer / Speaker traveling nationwide to represent company’s programs and systems.

• Excellent analytical and technical skills (DB, Programming, and IT support).

• Trained and managed Level 1-3 tier support group consisting of ten IT employees.

• Reduced downtime of reported bugs and problematic issues. EDUCATION

School of Devs / Hack Dojo

LAMP, MEAN, Mobile Web Development

2015 - 2015

School of Devs alumni

Thinkful

Front-End Web Development

2014 - 2014

CodeAcademy.com

Web Development

2013 - 2013

Long Beach City College

Computer Science

1999 - 2000

LANGUAGES

English ( Native or bilingual proficiency )

Spanish ( Elementary proficiency )

Tagalog ( Native or bilingual proficiency )

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