Customer Service Manager
Resume:
ERIC A. SMITH
http://ourmaninboston.wix.com/portfolio
Digital Publications specialist since 1992
******************@*****.***
EMPLOYMENT
Tokyo, Japan
• Founded and operated Polyglot Studios, KK
• Solicited and liaised with clients including Ministry of Finance,
Asian Development Banking Institute, Capoeira Zoadar, J.W. Music Management, etc.
• Designed logos, ads, cards, brochures, flash websites, posters, marquees, signage, magazines and books; wrote and edited copy and articles for science journals
• Built Access database of freelancers and clients
• Managed staff, projects and budgets
2003-2006
Tokyo, Japan
• Studied Japanese and advanced IT certifications
• “Superior” grade, nationally-certified fluency in Japa- nese, levels N3, N4, N5
• Earned A+, Network+, Microsoft MCP certifications
2000-2003
Tokyo, Japan
• Graphics and audio assistant, chief writer and English editor, “Eigo Tamago” English training software
• Designed lesson plans and materials
• Taught Japanese business people and Fortune 500 corporate directors, including GSK’s president
• Taught business skills, including presentations, speech writing and public speaking, resume writing, phone protocols and etiquette
• Edited technical papers, including academic journal articles on linguistics, oceanography, pharmaceuticals, biotech, software and hardware manuals
1996-2000
Vancouver, Canada
• Graphic design Instructor, LaSalle, Dorsett and VCC
colleges - wrote all curricula
• Sole in-house graphic designer, Royal LePage
• Advised on upgrade to million-dollar in-house produc- tion facitiliies
• Designed ads, brochures and flash animations for 96
real estate agents
• Ran Copyco Printing’s digital output department
1992-1996
Research Triangle Park, NC
• Production Manager, The Beacon Newspaper
• Reporter/photographer, The Beacon Newspaper
• maintained and operated Apple LAN
PROGRAMS
Adobe Creative Suite CS 5.5
• Expert in Photoshop, Illustrator, Flash, Premiere and InDesign (instructor and user)
Quark XPress
• Advanced level
Microsoft Office
• Advanced Level
Audacity, Sonar, Goldwave
• Solid Competency
HIGHLIGHTS Author/Illustrator/Layout/ Photography
• The Path Book I: Origins
• The Path Book II: Destinies
• Sampo Nikki I: Seven Gods of Fortune
• Sampo Nikki II: NeoTokyo
• Sampo Nikki III: Shogun’s Temple
PC Tech Certifications
• 4.0 GPA CDI college, Field Service
• Microsoft Award of Excellence, MCP
• COMPTIA A+
• COMPTIA Network+
GRE
• 99th percentile, Verbal Reasoning
University of North Carolina
• 1st place nationally, Yearbook Editor
• Deans List 4X
• Chancellor’s Scholar
• Newspaper Layout and News Editor
• SGA Senator
• Vice president, Pi Kappa Phi
United Parcel Services
• Top customer service award, 1996
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