Customer Service Engineer

ADESHOLA S.SHOKUNBI

***B Rose circle Middletown, Connecticut, 06457.Cell: 860-***-****,860-***-****.Email:******@*****.*** Career overview: Solutions-focused, team oriented Information Systems Support Engineer with broad-based experience and hands-on skills in Computer hardware and software installation, configuration, troubleshooting and support services. KEY SKILLS :

Technical Troubleshooting

Hardware Configurations

Offshore Team

Collaboration

Software Installs

LAN Connectivity

Problem Diagnosis

Phone & Online Support

Client/Server Models

Preventive Maintenance

User Training/Support

Customer Service

Complaint Handling

TECHNOLOGY PROFICIENCIES:

Software: MS Office 365, Virtualization (Oracle VM), Windows Server 2008/2012 (Active directory

&Group policy), Windows client OS, ECM applications, Spiceworks, MS Exchange, SCCM, FileNet, Crystal Reports,Prosort& Produc.

Hardware: PCs, Laptops, Tablets, Mobile devices, Printers, Routers, Modems.

Networking: LAN & VPN/Remote Connectivity, TCP/IP, DHCP & DNS.

Platforms: Windows, Linux, MAC OS, IOS and Android. PROFESSIONAL EXPERIENCE

CONSULTANT-(SYSTEMS ENGINEER) - Central Bank of Nigeria Abuja (2014-Present)

Provide comprehensive system support, configuration, maintenance, and training for Electronic Image capturing solutions (Devices and Application)

Responsible for procurement, maintenance and support service of 9 Regiscope application computers and peripherals.

Advice management on general issues concerning the equipment covered in the SLA SYSTEMS ENGINEER - BancTec Africa Ltd (Subsidiary of Banctec Inc. Texas, U.S.A) (2003-2013)

Diagnosed and resolved a wide range of software, hardware and network connectivity issues.

Engaged in software deployment, upgrade, imaging, patching and backup.

Maintained & configured HP ProLiant Servers and client Pcs for commercial banks

Maintained computer systems and applications for payment, clearing & settlement system for banks.

Conducted training and support for software applications for end users.

Played active role in deployment of Electronic document management system (EDMS) nationwide. I.T TECHNICIAN - MICRO-MEGA VENTURES (2000-2014)

Performed hardware and software installations for new workstations, smart phones and Pc peripherals

Maintained Point of Sale applications, thermal printers, scanners, barcode readers and printers.

Provided customer support at various client sites and over the phone. EDUCATION : B.Sc. Computer Science

MCSE Enterprise device and Apps (In Progress)

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