Customer Service Microsoft Office

CUSTOMER SERVICE/ORGANIZATIONAL SKILLS

Building and maintaining rapport with customers during every transaction.

Upholding the highest level of respect for each customer; maintained composure in difficult customer situations.

Taking responsibility for customer service issues at hand and persevering to resolve the issue.

Maintaining a positive attitude, smiling, making eye contact, greeting with handshake when dealing with a client.

Strong attention to detail; Ability to prioritize.

Excellent written and verbal communication skills.

COMPUTER PROFICIENCY

Comfortable and proficient with Microsoft Office software.

Ability to quickly learn new computer applications.

EDUCATION

High School Graduate

EMPLOYMENT HISTORY

Care Giver June/2013-August/2014

Cooked healthy full nutritional meals Atlanta, GA

Engaged in outdoor activities with the children

Prepared the children for the bedtime

Platinum Cleaning Service July/2012-December/2012

Assistant Cleaner Atlanta, GA

I provided top quality service in dusting, mopping, vacuuming, and deep cleaning for houses, penthouses as well as storefronts.

Kohl’s Department Stores October/2011-January/2012

Sales Associate Atlanta, GA

Provided outstanding customer service; based upon client feedback and manager reviews.

Completed customer transactions and with speed and effectiveness.

Cleaned and maintained fitting rooms and re-stocked merchandise.

Position was limited to seasonal employment only.

Savvy Formal Wear February/2007-May/2008

Customer Care Consultant Atlanta, GA

Gathered information from customers; presented products & services to enhance customer’s needs.

Gained customer loyalty and earned repeat and referral business.

Created customer data card for each customer to provide personalized service for future business.

Answered phones & set customer appointments; helped to maintain store appearance.

Assisted in register function for cashiering and merchandise transfers as needed.

Stocked and restocked store merchandise.

Six Flags White Water May/ 2007-September/2007

Park Associate Marietta, GA

Greeted and Welcomed Guests to the Park; provided exceptional Guest service.

Maintained cleanliness of the park, including restaurants, patio eating areas and streets.

Accurately handled cash transactions, with and without a register.

Various Clients July/2006-April/2007

Child-Care Professional Missouri City, TX

Teaching children principles and moral values

Provide children guidance in their studies and school work

Initiate children play games and other indoor as well as outdoor activities

REFERENCES

Mrs. Audrina Taylor

Former Employer 404-***-****

Mrs. Renita Makokha

Former Employer 404-***-****

ACTIVITIES AND ADDITIONAL SKILLS

Volunteer Work May/2012

Habitat For Humanity

Certification Dec./2012-January/2013

Mixology; Professional Bartending School of America

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