Customer Service Data Entry

Tanaya L. Skinner

*** *. **** ****** #*

Altadena, California, 91001

**********@*******.***

Cell: 323-***-****

Outgoing positive professional, proven ability to handle simultaneous projects; skilled in problem-resolution with the ability to approach a challenge with good nature diligence. Excellent customer service skills seeking a rewarding position with a growth oriented organization.

Areas of Expertise

Microsoft Office

Medicare/Medi-cal/HMO/PPO

Adult, Child& Infant CPR &First Aid

Type 50wpm

Patient Referrals

Familiarity with HIPAA

Excellent Customer Service

PPLA/CareHarbor Volunteer

Medical Terminology

Professional Experience

Modern Health LTC, Monrovia, CA 4/2014 to 2/2015

Admission Coordinator

Used medical coding software and Microsoft Office applications on a daily basis. Electronically billed and processed patient insurance in a timely manner. Handled administrative and technical functions for authorization process, including intake logging, tracking and status follow-up with client health plans for status. Clearly communicated office protocols to staff and customers.

Affordable Billing Solutions – Altadena, CA

5/2013 to 2/2014

Lead Uploader

Processed a high volume of documents with keen attention to detail. Effectively converted medical claims and supporting documents into electronic form. Administrative duties and procedures for data entry and helped to ensure compliance with state/federal regulations. Adhere to the compliance of procedures with HIPAA and Joint Commission regulations, protecting patient confidentiality

Chronic Disease & Injury Prevention (TCPP) Los Angeles, CA

2/2012 to 2/2013

Contract Staff Assistant

Greet clients; answer multiple lines, coordinate and tracks monthly status reports. Data entry of monthly statistical data into national tracking system. Assist staff and project coordinator in preparing monthly reports in tracking program activities (i.e. It’s Quitting Time L.A., Choose Health L.A.) Coordinate orders for incentives and distribution of materials needed for trainings, consultations, and meetings.

San Bernardino County/ARMC – Colton, CA

5/2009 to 12/2011

Patient Registration Clerk

Patient registration for various specialty clinics included: Surgery, Ophthalmology, Internal Medicine, Oncology, and Orthopedics. Detailed data entry for patient registration of demographic information and insurance verification. Daily operation of various office machinery consisted of collection of deposits for co-payment, and frequent interaction with nursing unit.

Loma Linda Proton Treatment – Loma Linda, CA

11/2008 to 5/2009

File Clerk

Scanned and filed documents into Onco-Chart database. Generate reports, filing, faxing, and photocopied documents. Assist with distribution of program literature to new patients. Relief receptionist answered multiple calls and inquiries.

County of San Bernardino Public Health Laboratory – San Bernardino, CA

7/2006 to 11/2008

Office Assistant II

Heavy data entry for patient test results and Laboratory related materials and manuals. Generated reports, filing, faxing, scanned documents and shipped materials. Assist in Bio-terrorism workshops and laboratory preparation for state mandated inspections.

References Furnish Upon Request

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