Customer Service Manager

Nicole J. Erway

*** ******** ****** •Antioch, IL 60002 • 847-***-****• ***********@*****.***

EXPERIENCED TRANSPORTATION PROFESSIONAL

Professional Profile

Five year veteran of transportation industry who combines business experience with hands on expertise to pave career with organization intent on future growth.

Professional Experience

Driver Manager 2014 -2015

WDS Enterprises

Efficiently coordinated transportation schedules, routes and dispatch for drivers

Provided excellent customer service skills to include: high-volume phone calls, tracking of shipments and managing price quotes to businesses

Consistently met and exceeded location financial goals

Operations Manager 2011-2014 All Modes Logistics

Customer relations (including EDI updates)

Controlled invoicing, accounts payables

Managed EFS payments for service issues, breakdowns

Dispatching OTR-24 hour on call

Responsible for communications to drivers for Safety, Regulations, Grievances and Payroll

Esthetician Specialist 2009-2011

The Cutting Edge

Esthetic Procedures in accordance with Spa offerings

Scheduling clients

Education / Professional Development

Graduate – Coleman High School – Coleman, MI

Esthetician License – Hair Professional Academy – West Dundee, IL

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