Customer Service High School

Diamond Lester

**** ***** ******* ** *******, Ga 30032.

678-***-**** ***************@*****.***

Career Summary:

Bachelor’s Degree in Business Administration Management. I am a high potential, motivated individual, dedicated to increasing professionalism, as well as increasing the ultimate satisfaction and goals of the company. I will continue to be a thorough individual as well as a team player.

Experience:

Grace Healthcare of Tucker, Tucker, GA

Dietary Aid July 2013 - Present

Monitor food preparation as well as serving techniques to ensure that proper procedures are being followed.

Transport food, silverware, and/or linen via tray carts to patient rooms.

Clean and sterilize dishes, utensils, and other equipment, in the kitchen as well as the facility.

Examine trays to ensure that they contain the required items.

Ensure that food is properly placed on trays according to orders and/or instructions.

Obtain food orders and ensure that they are properly routed to serving counters to be filled.

Stock service stations with items such as ice, napkins, or straws.

Remove and stack dishes/trays after meals for proper return to the kitchen when meals are finished.

Prepare food items, such as sandwiches, salads, soups, beverages according to the day’s menu.

DeKalb Medical Center, Decatur, GA

Catering Associate August 2014 - Present

Clean and sanitize work areas, equipment, utensils, dishes, and silverware.

Load dishes and tableware into dishwashing machines.

Work assembly lines providing cutlery, napkins, food, and other needed items to cafeteria trays

Prepare and serve a variety of beverages as requested, such as coffee, tea, and soft drinks.

CVS/Pharmacy, Decatur, GA

Customer Service August 2012 - February 2013

Accounts receivable, via cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Provide excellent customer service, by providing information and resolving customer issues, including policy and procedure issues

Establish and identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, and optical price scanners.

Greet customers entering establishment.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, mark prices on shelves and various items.

Request information or assistance using paging systems.

Monitor money in cash drawers at the start of shifts to ensure that amounts are correct and that there is adequate change.

Monitor checkout stations to ensure that they have adequate cash available and are staffed appropriately.

Issue trading stamps, and redeem food stamps and coupons.

Education

Tucker High School, Tucker, GA

High School Diploma, May 2011

DeVry University, Decatur, GA

Bachelor’s Degree in Business Administration. Accounting Candidate, Jan 2019

Additional Skills

Prior cash handling experience including money orders, money gram transactions and Western Union

Detail-oriented and organized

Excellent verbal and written communication skills

Team player and contributor to team environments

Strong interpersonal skills

Professional customer service attitude

Ability to multi-task and work in a fast paced environment

Contact this candidate