IT/Desktop Support

Objectives :

o IT Specialist / IT Support / Desktop Support / Server Support / Helpdesk Support

o Junior or Entry Level Software Engineer / Junior or Entry Level Programmer / Junior or Entry Level Software Developer / Junior or Entry Level C++ or Python Programmer

Summary of Qualifications :

o IT Support Specialist, Expert and Professional in Networks, Servers, Windows, Linux, Support & more, Offering more than 7 Year Experience in Many Big Public Organizations .

o Software Programmer, Expert in C Platform Families, Python & SQL Databases and more with Good Experiences in Automation, Web Base & Windows Base Programs Developing .

Skills :

Programming >

o C++, C#, Visual C, MQL

o Python

o SQL Databases & Query

o ASP & ASPX

o HTML, CSS, PHP

o Java Scripts

o MS Access

Network >

o Network HW/SW, Services : Setup, Configuration, Repair & Manage on Windows & Linux

o LAN, MAN & WAN, Topologies, Protocols, Network Devices, Routers, Switches, HUBs & DVBs

o Support and Resolve

Windows, Linux, Mac, Other >

o Professional on Install, Configuration, Maintenance, Troubleshoot and Support : Hardware, Servers PCs, Tablets, Phones, Ticket Machines & Other Devices

o Specialist on Use, Setup, Configuration, Repair, Resolve and Support : Windows & Windows Server DOS, Linux Desktop & Linux Server, Linux Shell, Mac OS Devices & Android Devices

o Expert on MS Active Directory, SCCM, Windows Deployment & BMC Remedy

o Expert on Remote Management, Care & Support Nods

o Expert on Devices Drivers, Recovery, Web & Internet, All MS Office Programs (Project, Infopath, Excel, Outlook & more), MS Sharepoint & Other Programs

Experiences :

o IT Support, Symantec/Tesla/Vantage/Apple/Netflix & more

Contracted with EMR CPR LLC

Jun 2015 – Current / Bay Area, CA

* Installation, Repair & Support Internal Networks, Servers, Databases & Other Systems and Devices

* Connect/Disconnect/Reconnect Servers & Desktops

* Software & Hardware Support and Issue Resolution

* Personnel Teach and Support

o Computer/Service Dep. Associate, Fry’s Electronics

May 2015 – Jun 2015 / Sunnyvale, CA

* Installation, Repair & Support Internal Networks, Servers, Databases & Other Systems and Devices

* Personnel Teach and Support

* Root Cause & Repair Internal & Customers Desktops and Notebooks

* Software & Hardware Customer Support and Issue Resolution

* Computer & Accessories Technical Salesman

o Programmer, Soroush E Mehr Association

Jan 2013 – Dec 2013 / Tehran, Iran

* Programmed by Visual C++, Javascript, PHP, HTML, MFC with MS Access as Database, MS Excel as Statistics Charts, Adobe Flash and etc.

* Developed Multimedia Windows Platform Religious and Literary Programs

* +70% All Programs Covered by Unit Test

Debugged & Tested

o Net Admin, DBA & IT Support, Pegahsoft Co.

Aug 2010 – Dec 2012 / Tehran, Iran

* Designed / Prepared / Installed / Figured Out & Fixed / Cared & Supported LAN

* Setup / Configured / Optimized / Cared & Supported Servers, Employees Devices & Ticket Machines

* Installed / Configured / Updated / Managed / Maintenance & Cared Local Databases

* Managed Forests/Domains/Groups/Users Access & Permits, Security Polices, Networks and Deployment by AD, SCCM & Windows Deployment

* Taught & Supported : Personnel & Employees

* 24/7 On Call : Cared & Supported Customers

* Helped to Development Team for Debugged & Enhanced the Program

* The Main Product was HIS, HER & EMR (Name : Hakim) Generally Made by Visual Basic & MS SQL Databases for Medical Organizations Automation Like Public Hospitals & Clinics and Other ; More of Customers was Organizations with +500 Personnel like Medical Doctors, Nurses & Other ; the Hakim was Very Helpful in Bio Research

o Programmer, Rahyab Co.

Jun 2009 – Jul 2010 / Tehran, Iran

* Programed by Visual C#, .NET, ASPX, Javascript, CSS, PHP, HTML, MS SQL with MS Excel as Statistics Charts, MS InfoPath to Create Export Form Styles for Developed a Web Base Program to Manage, Control, Statistic Analysis SMS & MMS Send & Receive Via GSM

* Unit Test Covered

* Debugged / Tested Programs, Databases By MS SSRS & Crystal Reports

o Net Admin, DBA & IT Support, Rayanama Soft Co.

Sep 2008 – Mar 2009 / Tehran, Iran

* IT & Desktop Supported / Network Admin, DBA & Member of Company’s IT Department

* Designed / Prepared / Installed / Figured Out & Fixed / Cared & Supported LAN

* Setup / Configured / Optimized / Cared & Supported Servers, Employees Devices & Ticket Machines

* Installed / Configured / Updated / Managed / Maintenance & Cared Local Databases

* Managed Forests/Domains/Groups/Users Access & Permits, Security Polices, Networks and Deployment by AD, SCCM & Windows Deployment

* Taught & Supported : Personnel & Employees

* Programed more by Python for Company’s Internal Uses

Education :

o Electronics Engineering Associate Degree

Azad University of Tehran (Iran)

Graduated in 2008

o IT Engineering

Iran Infotech University

+ 3 Years Studied

References :

Available Upon Request

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