Customer Service Representative
Resume:
Stacie Pratt
• ************@*****.***•
PROFESSIONAL SUMMARY
Customer Service Professional seeking an entry level position as Call Center Representative. Looking for advancement opportunities within a stable and supportive company. Bring 13 years’ experience in fast-paced, high volume customer service environments. Self-motivated with exceptional communication and computer skills. Friendly, outgoing professional who remains calm and composed under pressure. Flexible individual with the ability to adapt positively to challenges and changes that arise. Focus energy into finding the solution despite a challenging situation involving agitated customers
SKILLS
•35+ WPM
•Mac and PC, Microsoft Word, Excel, Power Point, Windows XP, 8.1
•Fast and effective critical thinking and problem solving techniques
•Extremely Productive Time Management
• Small Business Management Experience including: Advertising and Marketing, Payroll and Accounting, Finding and Training Employees, Negotiate New Accounts as well.
•Experience with multi-line phone systems, Auto-Dialer and Multiple/Split Computer Screens
•Actively listen to others ideas and work as team
•Experience assisting agitated and angry customers over the phone
WORK HISTORY
“Spit-Shine!” Cleaning
16409 Osceola Tr. Oklahoma City, OK
Owner
November 2011 – Present
•Sole Proprietor, small home based specialized in home and office cleaning
•Ran advertising and marketing ideas to establish initial customer base and encourage repeat customers
•Earned exceptional testimonials and reviews from clients on the website Angie’s List
•Developed packages based on customer feedback to cover all of our clients’ needs
•Completed and mailed invoices, payroll and checks
Red Lobster
Memorial Rd. Oklahoma City, OK
Bartender/Server June 2001-September 2010
•Served each guest courteously, quickly and effectively
•Consistently used suggestive selling techniques
•Closed out cash register and prepared cashier report
•Inventory monthly
•Managed bar revenues, ensured each guest was billed correctly and all cash accounted for correctly
GO Solutions, Sybra Inc.
Tampa, Florida
Call Center Service Representative
April 1996-May 2000
•Worked answering phones, resolving billing issues, customer complaints etc.
•Solved unresolved customer issues
•Maintained up-to-date knowledge on service and product changes
•Maintained work to exceed goal placed by management
•Promoted to Floor Supervisor
•Promptly respond to inquiries and request
EDUCATION
Associate of Science Psychology
Rose State College
Midwest City, OK
•Still attending, 62 credits earned
•3.2 GPA
High School Diploma
Gulf High School
New Port Richey, FL
ACHIEVMENTS
•Rated in top 10 Cleaning Businesses based solely of customer comments and reviews in Angie’s List website
•Youngest employee to be promoted to Management at GO Solutions in state
Contact this candidate