Customer Service Representative

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

PEREZ WALKER

**** ******** *******, *******, ** 30904 C: 706-***-**** *************@*****.*** Highly enthusiastic customer service professional with eight customer service rep driven to exceed sales goals and build long term relationships with customers, delivers positive experiences through high-quality customer care. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

customer service re with expertise in delivering support services and resolving customer complaints. trained in microsoft programs

patient and empathetic customer service rep w/ extensive background in conflict resolution. desires the customer service role

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Adaptive team player

multi-phone talent

cash-flow management

Sharp problem solver

Store maintenance ability

Telephone inquiries specialist

Customer service expert

Telecommunication skills

MS windows proficient

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

consistently recieved positive feedback from customers and created repeat business by developing long-term relationships with clients

09/2012 to 06/2015 carpenter

mcdonald construction Augusta, GA

Laid concrete, built batter boards, used excavators and placed reinforced steel.

Worked independently on projects and tasks within a carpentry team. Consistently constructed projects that were square and level. Cut timber, panels and other materials according to measured dimensions.

01/2007 to 04/2012 customer service repesentative

sitel telecommunications Augusta, GA

Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

03/2004 to 10/2006 customer service representative futurecall telemarketing Augusta, GA

Earned “Top Seller” for two consecutive quarters in 2004. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach.

certification: business technology

augusta technical college Augusta, GA, U.S

Coursework in Business, Marketing and Communications

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