Customer Service Call Center Reprensentative
Resume:
DORENNA A BROWN
DALLAS, TX 75243
Home 214-***-**** Cell 214-***-****
************@*****.***
Career Objectives
A career with challenge that will utilize my experience and training in an atmosphere that encourages personal and professional growth.
Summary of Qualifications
A multi-task individual who is cordial, assertive, creative, resourceful and a team player with extensive experience in customer service, security officer, collections,scheduling, troubleshooting, stocking merchandise, operating machines, data entry, soldering,inspecting and test.
Work History
Oct 24, 2013-Present
Whelan Security/Dallas, Texas
SECURITY OFFICER
Foot patrol, vehicle patrol, ability to work in all weather conditions. Securing customers, employees, doors, locks, and view CCTV monitors. Looking for anything suspicious. Filling out daily report forms, incident forms, mileage sheets, administration working at security desk signing in and out employees, visitors and vendor’s.
Sept12, 2012-Aug 23,2013
Corner Stone Staffing/Equifax-Addison, Texas
VERIFICATION SPECIALIST/RAPID REPORTING
Worked in a Call Center environment, making out bound calls to employers verifying employment and data information for home mortgages.
Jan06, 2012 - Mar18,2012
AT&T U-VERSE/PINNACLE1 - Richardson, Texas
TIERII TECHNICAL SUPPORT AGENT
Inbound call’s assisted customer’s with their U-Verse issue’s and main point of contact with exceptional customer experiences assisted customers around the country who are looking for answers regarding their accounts. Tracked, documented and retrieved call information and trouble shooting. Consistently delivered exceptional customer service. Worked in a fast paced excepting work environment. Worked cooperatively with a wide variety of people. Maintained composure under pressure and defusing issues of customers. Responded appropriately to customer concerns and remain consistently professional.
Mar 04, 2010 - Nov 09, 2011
U S SECURITY ASSOCIATES, INC – Dallas, Texas
SECURITY OFFICER
Foot patrol, vehicle patrol, daily report forms, data entry, incident forms, radio check to dispatch, view CCTV monitors, make I.D. badges, securing clients, employees, customers, exit doors and gates, work in different locations has a flex officer.
Jun 04, 2008 – Oct 30, 2009
CHAMPION NATIONAL SECURITY - Richardson, Texas
SECURITY OFFICER
Foot patrol, vehicle patrol, ability to work in all weather conditions. Securing customers, employees, doors and locks at companies and stores looking for anything suspicious. Filling out daily report forms, incident forms, and mileage sheets. Working closely with police force, 911, properties management also call in hourly check in to the dispatch office.
Dec 09, 2007 - Mar 26, 2008
H & R Block - Richardson, Texas
CUSTOMER SERVICE REPRENSENTATIVE
Making phone calls to clients to remind them of appointments. Letting the client know when to pick up their checks. Making appointments with clients via phone and in person. Setting up folders for each client, data entry, taking payments, and filling. Matching clients to the right tax professional based on tax pro's abilities. Matching clients to last year's tax pro's. Matching the client’s needs as for as language to the right tax professional. Keeping the front end of the office a friendly and happy environment.
Apr 09, 2006 - Aug 07, 2007
MOBILEX USA - Dallas, Texas
CUSTOMER SERVICE REPRENSENTATIVE
Data entry of incoming calls from facilities placing orders for X-rays ensuring all information given is accurate responding to facilities needing information on orders that has been placed verifying results of x-rays with medical professionals.
Nov 01, 2005 - Jan 31, 2006
STREAM INTERNATIONAL - Richardson, Texas
CUSTOMER SERVICE CALL CENTER
Main point of contact with exceptional customer experiences assisted customers around the country who are looking for answers regarding their accounts. Tracked, documented and retrieved call information and trouble shooting. Consistently delivered exceptional customer service. Worked in a fast paced, excepting work environment. Worked cooperatively with a wide variety of people. Maintained composure under pressure and defusing issues of customers. Responded appropriately to customer concerns and remain consistently professional.
Jun 07, 2004 - Jun 22, 2005
SAMSUNG TECHNOLOGLY - Plano, Texas
QUALITY ASSURANCE INSPECTOR
Responsible for inspecting all cell phones to meet the standard and criteria set forth by Samsung.
Dec 01, 2003 - Jan 31, 2004
THE CONTAINER STORE - Coppell, Texas
ORDER FILLER
Filled merchandise orders for all the companies all over the country. Operated a hand lift and pallet loading merchandise to deliver orders to the dock for shipping. Used hand scanner gun to locate orders to pull.
Mar 01, 2002 - Nov 29, 2003
TARGET - Oklahoma City, Oklahoma
SELL ASSOCIATE
Soft-Lines/Planogram/Customer Service/Zoning
Sep 01, 1998 - Sep 01, 2000
ANDERSON NEWS - Oklahoma City, Oklahoma
ORDER FILLER
Filled magazine orders utilized a weight machine input magazine order information on windows 2000 Loaded and stocked magazines/Operated a strip machine.
Nov 01, 1992 - Jul 31, 1998
United States Post Office - Oklahoma City, Oklahoma
DISTRIBUTION CLARK
Sort mail/operated an automation machine/data entry/weight mail/type 35wpm.
Education Jan 1989 - May 1989
Oklahoma City Jr. College - Oklahoma City, Oklahoma
Education Level: 18 credit’s
Major: Computer Programming
GPA: 3.0
Graduated: No
Sep 1974 - May 1976
Del City High – Del City, Oklahoma
Education Level: High School Diploma
Major: Basic Studies
Minor: none
GPA: 3.0
Graduated: Yes
Training Sep 27,1990-Mar 12,1991
Canadian Valley Area Vocational & Technical School
Electronic Soldering
Bi-Filer Soldering, Wren/Sabre Training
Status: Certification
Occupational Licenses/Certification
Texas Department Of Public Safety - Dallas, Texas
Non-Commissioned Security Officer
License
Issued: Jul 22, 2008
Expires: Jul 22, 2016
Issued: Dec 2013
First Aid CPR AED
Issue: Nov 2013 - Expires: Nov 2015
Computer Skills-Typing Speed: 35 Words Per Minute
Database Software (Oracle, Access, etc)
Data Entry Terminal (SVT, Mainframe Terminal, etc)
Email Software (Outlook, etc)
Internet Browser (Netscape, IE, etc)
Personal Computer’s, Fax, Copier
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