Engineer Quality Assurance

Christopher Whalen

**** ****** **** ***. #*, San Francisco, CA 94115 415-***-**** *********@*****.***

Skills Summary

Ability to excel in a high-pressure environment, work independently to achieve team goals, deliver quality product, meet deadlines, and create solutions

Excellent project management, documentation, analytical and communication skills

Solid understanding of software engineering, Quality Assurance methodology and IT operational best practices

Effectively translate business needs and requirements to corresponding technical processes

Methodical and creative problem solving under pressure

Thoughtful, proactive, detail oriented, passionate and professional

Highlights of Accomplishments

18 years experience with Information Technology processes and procedures including software development lifecycle, data center operations, business and client technical support

Deployment, administration and support of application and hardware infrastructure in production, QA, and development environments

Coordinate technical projects between development, application, DBA, systems, storage and network teams

Team Lead: project management, technical documentation, solution research and evaluation, monitoring, performance tuning, business continuity planning and vendor relationship management

Professional History

2013-present Application Support Engineer INgrooves SF, CA

2011-2013 Application Support Engineer Red Oxygen SF, CA

2008-2010 Personal Sabbatical

(VT farm house renovation, audio engineer and band management)

2003-2007 Sr. Application Support Engineer, System Engineer NYSE Group NY, NY

1998-2002 Application Support Engineer, Sr. QA Engineer NextCard SF, CA

1997-1998 Testing Coordinator Mad Dog Tech SF, CA

1996 Technical Analyst CNET SF, CA

Education

1995 B.A., Art (Photography and digital media) - University of California, Santa Cruz

Technical Skills

Unix (Solaris), Linux (SUSE, Red Hat), Windows (NT, 2000, 2003, 2008), Mac OS

Application and infrastructure installation and support, triage, and incident resolution

Outage incident resolution, technical documentation, change control, bug reporting

RDBMS (Oracle, MSSQL), LAN/WAN, storage, and virtualization technologies

Quality Assurance – development and execution of test plans based upon business requirements, technical specifications, user experience, data integrity, and business continuity

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