Sr Technical Writer
Resume:
COLLEEN HALVERSON
*********@*****.***
Expert Sr. Technical Writer and XML/DITA structured authoring: xMetal, SDL Live Content, Arbortext Epic Editor. Information developer writer and designer using content management systems, tools, methods, models in an Agile environment (Rally, JIRA): o Writer for many software applications guides and hardware guides for internal and external groups: installation, configuration, implementation, upgrade, user guides, user help, testing guides, master guides
o Writer for Cloud solutions guides and reference architecture papers informed by lab test data and built on leading converged infrastructure prepackaged unit comprising network, compute, storage, virtualization, IaaS, SaaS, PaaS o UI text writer, UI text editor for cost-saving globalization/translation. Minimalist focus o Software testing and providing feedback to Development team o Successful patent disclosure white paper author. As of 8/2014: 10 patents granted on projects that I wrote with developer-inventors at SAP Labs where my texts were used in the patent applications
o Expert Project Manager and distributed team member, including members from global cross- groups, and recently including cross-company participants. Within these teams I conduct information gathering, documentation review processes: write-review-revise-review-approval model
o Scrum/sprint methodology and tools experience (Rally, JIRA, Confluence). Method participation: proactively plan, create and complete doc-related sprint stories and tasks in sprint tools, follow up, meet sprint dates, project milestones, sprint review, repeat process o Big data related BI objects documentation and completed SAP HANA appliance course
Business analyst: implementation project business process writing and testing with test software
Research experience and education successfully utilized in work as an author at technology labs, and at biotech labs -FDA environments, biotech development groups: devices and processes
Sr. Documentation Manager, Sr. Curriculum Manager, management experience in many fields: technology, education, research, corp. accounting
Expert Confluence wiki content creation, and support provider for new users Tools
I am an expert writer who seeks new tools and capabilities and advocates new methods. Authoring and content management systems: I have written with XML/DITA-based tools for over 7 years in Arbortext Editor (Epic Editor), SDL Live Content, xMetal, and previously used other writing tools. Power User: Work within complete authoring system and contribute to content management. While architecting and authoring structured, minimalist, single-sourced content, I also held the tools-based role to complete system transactions and use system publication tools to publish my team’s DITA folder-based guides. I also wrote/edited HTML for posting our docs to online collections. UI text design contributor for Java application UIs. Utilized UI translations text editing tools for globalization. Additional tool: SAP course in SAP HANA appliance for SAP HANA Studio semantic modeling for BI. Current/recent roles and technology
Sr. Technical Writer for Cloud virtualization solutions: o Write installation and configuration guides (XML) and technical reference architecture papers for Vblock system virtualization, incorporating and analyzing lab testing data and drawing conclusions - within the leading cloud converged infrastructure company per Gartner. Projects include focus on moving companies to the cloud through the proprietary converged infrastructure, with installation and implementation demonstrated with other large company’s applications, databases and systems to prove better performance is found with this virtualization. This system involves convergence in many areas, on many levels. Parent co. products are utilized and kept current in the infrastructure/Vblock
(changes over time). Solution Lab testing and analysis for Vblock with other systems included using vCenter, vSphere, ESXi, EMC storage and Cisco networking, among many other products. The doc projects demonstrate migration, backup and recovery, clustering, HA, better mobile app performance and lifecycle management.
o Certification: I am a VCE Certified Professional, VCE Certified Converged Infrastructure Associate. Colleen H. Halverson Page 2
zSr. Technical Writer for Java apps, Business Intelligence content objects, SaaS services-enabled compliance applications:
o Access Control (SoD rules and risks), Process Control, cross-apps such as Resource and Project Mgmt.(scoring models), and NetWeaver apps, XML/DITA-based documentation guides, user help for Sys. Admin. level, UI embedded help, and RoboHelp
o XML Power User and quality focus: lead and train other writers on XML/DITA authoring system and product apps., edit and improve others’ writing, contribute to style guides and processes
White papers author for invention disclosures. Ten of my project collaborations now have US patents granted for SAP developers. Collaborated with outside patent attorneys to create patent applications (software and devices) from my white papers/patent disclosures. Expert synthesis of complex technical inventions information; Visio drawings
Oracle 11i implementation: Map business process flows in Visio and in Test Director including test plan and test set development based on use cases
Sr. Documentation Manager: Hire, manage, develop, review, mentor, facilitate international software documentation teams
Confluence wiki builder, wiki tool support
Experience
07/2010 – Present: VCE Company
Sr. Technical Writer for technical guides (using XML) and cloud technical lab-based solutions/reference architecture papers with the company’s proprietary converged infrastructure comprising storage, network, compute, backup, security virtualization components and solutions with various major industry databases and software components
Wrote over 30 papers involving engineering solution lab testing and results. I assessed and summarized the lab data/results and wrote the papers, received and incorporated feedback and input from engineering and other stakeholders. Collaboration with Cisco, EMC, VMware and others
This writing was for a new company with a new product, with various parent requirements, and with a synthesis of many products, teams, competing projects. This org. grew and changed over time from its inception, adding new processes, competing projects, competing areas of focus, and additional teams, for example a Services team which required additional types of documentation. I recently researched needs, contributed information design ideas and new documentation guides for this group and other groups
Wiki Help Team member: supported wiki users
Contributed templates and style/design suggestions. Trained group of technical editors on our cloud technology, research, and correct grammatical usages for each style 07/2004 – 7/2010: SAP Labs, Palo Alto
Sr. Technical Writer (Information Developer) for: (1) Innovations Dev Group; (2) BI Dev group SAP/BO; (3) Global Regulation and Compliance group (Access Control: SoD, ITCG controls, rules; Process Control; Risk Management);
(4) Global IP Group
Sr. Technical Writer/Information Developer (Epic Editor DITA/XML) for Business Intelligence (BI) content, and for structured services-enabled applications built by object modeling. The SAP services-oriented architecture was the precursor to the present cloud technology movement. International teams
Author: invention disclosure white papers to inform patent applications for Global Intellectual Property group and application dev groups. Documentation; synthesis; research; diagrams (Visio). Worked with outside patent attorney to explain technology for over 30 patent applications. Extensive SOA, SOAP, UDDI, BP research.
SAP systems and transactions. Authorization Concept AS ABAP course
UI design contributor: UI text provider; some User research studies participation
Wiki builder and innovator
Translation coordination; systems code translations UI checks, and documentation translations coordination for all flights of languages
01/2004-07/2004: Intuit Implementation Project: Contract Business Analyst and Tester, Oracle 11i.
Oracle 11i functional experience Order-to-Cash, OM at a financial software company. Map business processes to create Visio business process flows. Developed test cases, test plans, test sets in Mercury/Adobe Test Director and produced analysis for an Oracle 11i upgrade implementation project. Test Set Workshop facilitator. Documentum content management
Utilized “OnDemand” software to document customized software and develop asynchronous training modules Colleen H. Halverson Page 3
2003: Contract: project manager, documentation consultant; knowledgebase creation; technical writing. 2000-2002: Oracle Corp. Sr. Documentation Manager, Project Manager; Oracle 11i Documentation and Curriculum. CRM software suite.
Managed project teams: two international content documentation and curriculum groups creating single-source software documentation sets (web, internet, print) plus online Help files, and courseware, for Oracle 11i software suite (global CRM/e-Business). Recruited, hired, trained, motivated, assigned, reviewed performances of technical writers, located onsite, offsite, and internationally.
Tested content documentation steps in software development servers. Monitored, assigned, resolved Bugs related to documentation. Filed bugs related to any issues, for example, code errors in url window (the help calls code). Software testing
Created all project plans in MS Project. Managed project milestones to the product development lifecycle. Interfaced with subject matter experts (SMEs) and developers to gather information. Tracked writing progress, weekly management reporting. Managed continually changing requirements to meet business objectives. Held weekly staff meetings and frequent additional meetings to communicate methodology and tool changes. Attended Dev project team meetings. Finalized all deliverables in coordination with product release teams and world-wide related teams
Developed a unique modified content management system, a web-based file system in iFS to provide remote access to our teams’ website-posted documentation projects for use by implementation and sales teams. Wrote service level agreements for our internal customers; developed review/feedback systems for the documentation.
Developed online Help procedures (i-Help), and reviewed QA reports. Served as a member of 4-person software development panel comprising a Development Engineer, QA Director, Prod. Manager, Doc Manager, for division’s New-Hire Orientations which then received good reviews 2000: Resumix Content Project Manager
Managed and wrote courseware/instructional design projects for internet-based (IBT), synchronous instruction for a post-merger integrated software application
I analyzed two companies' legacy internet-based courseware materials, interviewed SME’s, integrated contributing teams from both sources, designed and developed manual and materials for the new combined application, led WebEx sessions to beta-train the instructors (Train-the-Trainer), collected feedback, redesigned, implemented and evaluated the courseware. Wrote IBT and worked on transition to WBT, asynchronous and synchronous instruction with research and pilot projects 2000: Octane Software Training Program Developer, Technical Writer, Project Manager
Designed documentation, designed training program and curriculum for CRM application and business visual modeling language software. Collected information across company. Tested by performing complex installation and configuration of software product.
The software language used was among the first that allowed systems admin/dba students to customize the application, and program included instruction in use of the data dictionary, some Data Warehousing and dimensional modeling, OLAP technology. Conceptualized environment, wrote training labs and manuals, and conducted training sessions.
1996-1999: SyStemix, a Novartis Company Worked across company with Development Products and Process and Regulatory Affairs: Writer, Editor, Project Manager, IT tester/trainer.
Medium-sized biotech company for medical device and medical research. Our team comprised 50 employees; provided writing and technical support and research. Regulatory Affairs/QA: Edited and contributed to writing complex IND technical documents and SOP documents for submission to FDA. Designed diagrams. Recruited and screened QA personnel. Managed submissions to FDA of the data from clinical trials for glioblastoma treatment study
Edited various technical (info-tech and bio-tech) documents; edited and rewrote portions of book chapter:
"Process Development for Ex Vivo Cell Therapy", C.Reading, A.Jakubowski, C.Dowding, T.Leemhuis, in Ex Vivo Cell Therapy, K.Schindhelm and R.Nordon, Editors. Harcourt, Brace & Company/Academic Press, 1999
MS Access application development: (1) Developed Access database applications for Regulatory Affairs, clinical procedures, clinical trials safety reporting. (2) Performed tools needs analysis and structured interviews. With Flow Cytometry manager input, I developed an original Access application (Access 97 and 2.0 on NT 4.0) to schedule biotech researchers’ usage of several laser-based analytical and cell sorting equipment units
Processed non-disclosure agreements with outside scientists in liaison with our Legal Department (patents). Designed Excel reports
1994-1995: Designed FileMaker Pro patents, intellectual property database for other biotech firms. Colleen H. Halverson Page 4
Prior experience:
Research Assistant: Stanford University School of Education
Information Systems consulting, accounting. Manager, Project Manager. Extensive technology and technical learning, data reporting, data analysis, writing, process development and articulation. Application Skills:
XML-DITA, ELECTRONIC PUBLISHING/
COMMUNICATION/APP DEV SYSTEMS
xMetal with SDL Trisoft; Epic Editor on workbench and business warehouse; SAP Systems transactions; User Help, RoboHelp, WIKI creator/contributor, On Demand, Oracle iFS, Adobe Acrobat, PowerPoint, i-Help, Microsoft Office
SCRUM/SPRINT METHODOLOGY,TOOLS Rally, JIRA, Wikis
PLANNING and ANALYSIS: MS Project, Excel, (Mercury) Test Director DATABASE: HANA (in-memory), Oracle, Access
GRAPHICS and FILE TRANSFER: Visio, SnagIt, PaintShop Pro, Photoshop, WS_FTP Pro CERTIFICATION:
O/S:
VCE Certified Professional, VCE Certified Converged Infrastructure Associate
Completed course (TZHANA) for SAP HANA In-Memory Appliance 1.0
Windows PC, Mac
EDUCATION
M.A. – ABD: Interdisciplinary Studies/Educational Research, SFSU, School of Education, DAIS, 1992-1994; 2003. 1 course remaining. Projects in research methodology, analysis, evaluation, assessment, instructional design, cognitive psychology
Research Assistant, Stanford University, School of Education, 1989-1991. Textbook Analysis Project (TAP). Analyzed textbook content and design; qualitative and quantitative evaluation of district and state textbook selection processes. My contributions mentioned in Textbooks for Learning: Nurturing Children's Minds by Marilyn Chambliss and Robert Calfee: http://www.amazon.com/Textbooks-Learning-Nurturing-Childrens- Minds/dp/155*******/ref=sr_1_3?ie=UTF8&s=books&qid=126*******&sr=8-3 COMMUNITY
Second Baccalaureate, Psychology, SFSU, including 2 semesters lab biology, calculus. (1989, completed degree except for one course; left to take research assistantship at Stanford.)
Member Psi Chi Natl. Honor Society
B.A., English, UCLA, 1981
Community volunteer and Committee Member: UCLA Alumni Scholarship Program, Community College Transfer Scholarship Program, Bay Area. Interviewed, assessed, selected/awarded Community College transfer student scholarship applicants. Volunteer: Second Harvest Food Bank, and at many schools, and 366education-related organizations such as RAFT
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