Manager Technical Support

Dervis Serrano ** Peck Avenue – *nd Floor

Newark, New Jersey 07107

cell 732-***-****/ home 973-***-****

***********@*****.***

OBJECTIVE: To secure a position that provides opportunities and a long term, multi-faceted career potential for growth.

EXPERIENCE Gateway Group One Customer Care Newark, NJ

March 2015 to present

Assist passengers with directions and guidance

Book travel reservations for passengers to hotels or residences

Answer passenger questions for recommendations

1999 – 2014 Marriott NJ Textile Services Edison, NJ

Shipping Clerk/ Lead Associate

Receive, unload, and process deliveries and account for incoming freight based on weight

Staged merchandise by department, mark appropriately for placement in facility

Reconciled shipping invoices and receiving reports to ensure count accuracy

Verify quantity and condition of packages

Maintained accurate tracking system on all shipping and receiving transactions

Communicate with proper management regarding any loss or damage of packages

Report accidents, injuries, and unsafe work conditions to manager; complete safety training

Performed other reasonable job duties as requested by Supervisors

Trained potential employees

Trained to work on standing forklift

2000 - 2004 The Picture People Bridgewater, NJ

Lab Technician

Developed film of portraits taken in studio

Ensured that photographic negatives submitted are developed and processed correctly

Responsible for preparation, addition and disposal of chemicals used in the processing equipment

Trained other lab technicians

Improved turnaround time by 25%

1996 – 1998 New Jersey Turnpike Authority New Brunswick, NJ

Toll Collector

Collected tolls from motorists

Calculated earnings for entire day

Assisted motorists with directions and/or emergencies

EDUCATION

2002-2003 Katherine Gibbs

Computer Technical Support Certificate

Dean’s List

CGPA 3.56

1990-1999 Kean University of New Jersey

Political Science with Emphasis on Criminal Justice

Bachelor’s Degree

Achieved Exceptional Educational Opportunities Program 3.0 club

LANGUAGE Bilingual – English/Spanish

SKILLS Microsoft Word 2007, Microsoft Word 2010, fax, copies

Professional Summary

Ability to perform well in high pressure and fast paced situations

Strong organizational and interpersonal skills

Highly dependable and dedicated

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