Customer Service Sales

Judge Gray

*** ***** ****** • Jersey City, New Jersey 07304 • 215-***-**** • ****.*******@*****.***

OBJECTIVE: Accomplished customer service representative seeking to leverage extensive background in sales, recruitment and customer service in a dynamic, innovative business to business sales position. SUMMARY OF QUALIFICATIONS:

Task-oriented individual with a proven record of superior face to face and phone sales closings

Dynamic communicator and proven negotiation skills: promoted to take over call person to reach resolutions when call representative reached an impasse

Detail oriented with the ability to streamline assignments with exceptional results

Adaptable to evolving assignments, work environments and conditions

Superior workplace ethics: outstanding motivator with a penchant for boosting morale PROFESSIONAL EXPERIENCE:

2012-2015 Sales Representative

Litvin Law Firm, Brooklyn, NY

Researched public records to prospect potential clients for foreclosure defense. Consulted with qualifying clients about foreclosure options including modification, short sales, cash for keys and deed in lieu. Secured the retainer and closed the sale with prospective clients. Conducted legal research to ascertain proper course of action for retained clients. Retained on average 12 - 15 clients per month. Maintained records of retained clients using Microsoft Outlook. 2011-2012 Customer Service Sales Agent

Urban Financial, Philadelphia, PA

Contacted warm and cold leads to market home equity conversion mortgages. Assessed eligibility of potential client’s qualifications. Initiated the sales transaction for qualified clients. Conducted follow up calls to secure transaction. Maintained records of clients using Microsoft Outlook. 2010-2011 Collections Agent

PRS, Cherry Hill, NJ

Secured payment arrangements by negotiating agreeable scheduled payment amounts with debtors. Maintained debtors’ account information to reflect updated payment schedule in FACTS Management system.

2004-2009 Accounts Representative

Alliance One, Trevose, PA

Prospected mid-sized business owners to establish money market accounts and 401k plans for multinational banking and financial services institution. Responsible for informing business account holders about overdrawn banking accounts. Assist clients with resolving any account discrepancies. Procured deficient funds in order to balance overdrawn accounts. Tracked accounting information using FACTS Management system. EDUCATION:

Community College of Philadelphia

Two years Business Administration, 1990-1992

SKILLS:

Proficient in Microsoft Office Suite

Face to Face and phone sales experience

Outstanding negotiator and communicator

Background in executing and closing sales

Well-versed in researching legal and financial documents and information

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