Project Management

KAREN BENITEZ

512-***-**** **********@*****.***

**** *** *** ***** **** #647, Austin, TX 78735

PROFILE

Certified project manager with 7+ years of experience in business analysis and software development (SDLC).

Project Management: Scope planning, schedule development, budget, and cost control

Business Process Improvement: Standardization, performance management, automation, organizational development and change, and continuous improvement

Software Development: Waterfall/agile methodologies, statistical programming and analysis

Software Applications: Microsoft Office, Project, SharePoint, Salesforce, R (Statistical Programming), JIRA

EXPERIENCE

SOFTEK, INC.

Aug 2013-July 2015

Program Manager, San Juan, PR

Led the redesign of the company’s kiosk systems in order to increase the number of services offered while improving the user experience. Netted the company a multi-million dollar contract to implement the systems at multiple DMV locations.

Defined project scopes, created business plans and requirements, and oversaw execution of projects. Used project management skills to run successful projects through effective budget planning, resource procurement, meeting planning and facilitation, conflict resolution, risk management/mitigation, and status reporting.

Utilized leadership competencies and skills for process improvement, team building, client relations, negotiations, decision making, problem solving, and conflict management.

Employed statistical analysis and programming in R to examine data from multiple sources. Determined trends to identify new business opportunities.

Acted as a liaison between technical teams, stakeholders, and senior leadership while resolving any issues that arose. Assisted customers with translating business needs to functional requirements.

Prepared executive presentations, proposals, economic models, and operational reports for sales meetings. Refined facilitation, collaboration, communication, and presentation skills.

Used agile and waterfall methodologies on multiple software projects.

XTRATEGIT, INC.

Dec 2008 - Aug 2013

Project Manager, San Juan, PR

Spearheaded development and architecture of an android application for police department which automated the processing of traffic tickets and exponentially reduced ticket processing time. Project implemented across multiple counties and jurisdictions.

Promoted from business analyst to a senior business analyst within 1 year. Later promoted to project manager.

Managed highly visible, cross-functional projects from inception to implementation in a fast growing environment. Ensured scope, cost, schedule and contractual deliverables.

Defined system functional requirements, performed user acceptance testing, trained end-users, monitored performance, managed incident resolution process, and provided operational support.

Managed business relationships with clients and subcontractors. Helped establish and maintain communication channels among internal and external teams.

Identified new business opportunities through market research and analysis.

EDUCATION

University of Puerto Rico 2008

Bachelor of Science in Industrial Engineering GPA 3.7/4.0

CERTIFICATIONS

CSPO: Certified Scrum Product Owner, Scrum Alliance, 2015

EIT: Engineer in Training, CIAPR, 2014

PMP: Project Management Professional Certification, PMI, 2013

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