Customer Service Manager

Ruby A. Lopez

**** ********** **, *********** **, 77530

Cell: 832-***-**** Email: ********.****@*****.***

Profile

Executive with background in sales, communications and business management. Exceptional ability to understand businesses specific needs. Customer focused professional with record of high level of responsibility and confidentiality. Highly experienced in the Customer Service industry.

Qualification

Detail oriented and able to work in a fast paced environment.

Bilingual Fluent in Spanish/English.

Outstanding phone etiquette.

Positive problem solver and detail oriented.

Fast learner of to accomplish end results.

Possess solid computer skills- Typing speed 35 WPM.

Ability to train, motivate, and supervise customer service employees.

Plan developer and team player.

Tech savvy in troubleshooting office equipment.

Employment

All Star License Service Houston, TX

Mar 2003 – Oct 2013

Executive Accounts Manager/Office Manager

Manage various accounts.

Train employees in customer service best practices.

Provide quoting and permits for customers via phone and in store.

Solve inquiries for clients regarding policies and renewals.

Responsible for bookkeeping including payment and daily deposits of cash flow.

Data entry

Binding of coverage, endorsements and pro-rating.

Expert in obtaining License’s for Games rooms, Liquor Store, Convenience stores, Restaurants and Bars.

Deal Directly with T.A.B.C, State Comptroller and Texas Lottery Commission.

Lockwood Travel Center Houston, Texas

Accounts Manager/Personal Assistant

Responsible for Payroll.

Trained Cashier and Kitchen staff for over 15 stores.

Personal Assistant to the owner of the company.

Specialized in operating C Store Pro program for all the C-Stores.

Handled large cash deposits.

Handled all the operations when taking over a New store that was purchased for example: Inventory, Equipment and etc.

Responsible for executing all the necessary documents to set up all the accounts with Banks and gas companies.

Multi tasked phones.

Responsible to have meetings with Jobbers and Bank reps.

Oct 2013-Current

Education

University of Texas, Edinburg, TX

2000

Associate of Arts

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