Antwinette Hughes
**** ***** **. **********, ** *7405
*********@*****.***
Objective
Recent graduate seeking an entry level position where I can utilize my degree and experience in customer service and information technology systems.
Education
KAPLAN UNIVERSITY February 2012 Bachelor of Science in Information Technology Systems
Work Experience
JFC Global-Scantron, Pennsylvania
Applications Developer/Programmer June 2014 - Present
Develop and program standard and custom test sheets
Build Access databases for data entry
Assist customers with troubleshooting scanning software
Conducted quality assurance tests for accuracy and reliability
Manage data, delivering data to clients in various reports and files
Create reports using Insight and Crystal Reporting Systems
Design and create simple applications
PREFERRED HEALTHCARE, Pennsylvania May 2011-Aug 2013
Claims Adjuster/Intake Coordinator/Credentialing Specialist
Process medical insurance claims
Apply ICD-9 codes and benefit categories to medical claims
Review Provider Pre-Certification request
Authorize procedures according to PHC guidelines
Review Provider Participation Applications
Credential new providers to network
HIGHMARK MEDICARE SERVICES, Denver, Pa May 2007-June 2009
Customer Service Representative
Assisted clients/vendors with requested claim information
Followed HIPPA and company in-house guidelines
Helped assist with back office responsibilities
Skills
Intermediate in Microsoft Word, PowerPoint, Excel, Access, and Outlook
Knowledge and experience in SQL, MySQL and Oracle
Knowledge and experience in HTML and Visual Basic
Ability to use a computer for data entry and research
Skilled in customer service and communication practices
Knowledge and experience in ScanTools, Remark and Scanning Equipment
Experience with Data Management and reporting systems (Crystal and Insight Reports)