Business Analyst, Project Manager

Jane L. Donoho

Business Analyst / Project Manager

Aurora, IL • 630-***-**** • *********@*****.*** • www.linkedin.com/in/janedonoho

CAREER SUMMARY

Collaborative, enthusiastic, process and results-oriented professional with 15+ years of experience in software development and implementation as a project manager / business analyst / consultant in a variety of industries, including: Education, financial services, health care, retail / franchise, Web and information technology, Internet marketing, non-profit, telecommunications, and small business. Proven results in understanding the customer’s unique business processes and how those processes drive the configuration and customization of software applications.

SKILLS AND QUALIFICATIONS

•Demonstrated ability to manage the implementation of new or modified features, and processes.

•Experience working on various project types from commercial off the shelf, new development, and product enhancements, providing knowledge on how best to meet the needs of the business.

•Accomplished presenter and trainer in online and face-to-face forums.

•Successful adoption and application of SDLC, Waterfall, and Agile methodologies.

•Experience at managing both internal and external clients.

•Master’s Certification in Project Management.

KEY ACCOMPLISHMENTS

•Managed part of the nationwide project to provide a cost of care calculator tool to the Coventry Individual Health Plans websites in order to comply with the state Health Insurance Exchanges for Health Care Reform.

•Successfully managed the design efforts of multiple projects to create lead-generating websites to promote clients brand awareness and increase revenue.

•Led project team in the development of a global ordering financial tool to streamline costs and achieve $6M+ in savings.

•Increased user satisfaction to 98% in <1 year by leading the design to automate a Physician Quality Assessment process.

•Negotiated project related contracts between AT&T and IBM resulting in $500K+ in cost savings.

•Reduced costs by $1M annually by automating multiple billing and data entry processes.

PROFESSIONAL EXPERIENCE

Apollo Education Group, Global Division, Warrenville, IL (11/2015 – 02/2016)

Senior Business Analyst, (Contract via Apex Systems)

•Partnered with the product manager to define business requirements of new universities coming to the Apollo Global platform.

•Collaborated with university stakeholders to understand the vision and analyze trade-offs between usability and performance needs.

•Documented business and functional requirements, including user stories, workflows, and design specifications.

Millennium Trust Company (Financial Services Company), Oak Brook, IL (04/2014 – 5/2015)

Senior Project Manager / Senior Business Analyst, IT PMO

•Partnered with the PMO VP and CTO to identify and implement new processes within the IT organization.

•Collaborated with senior level executives and stakeholders to define project scope and deliverables that supported the objectives for developing new online account registration and investment forms.

•Defined and documented business and functional requirements, including process flows, design specifications, use cases, data analysis and back end processing needs.

•Managed development team (internal and external) to ensure the project deliverables were met.

•Developed end user training documentation related to new processes as a result of completed projects.

Coventry Health Care Inc. (Acquired by Aetna, May 2013), Downers Grove, IL (11/2012 - 03/2014)

Senior Business Analyst / Project Manager, e-commerce team, IT PMO

•Collaborated with product manager to understand business objectives and manage product/feature requirements and enhancements backlog for Coventry’s Medicare Broker portal.

•Defined and documented detailed business and functional requirements, workflows, designs, and use cases pertaining to Coventry's public websites and internal web portals.

•Managed team of business analysts, developers, and QA analysts to ensure timelines and project deliverables were met.

•Developed and delivered project related presentations and status to Senior and Executive Management.

Jane L. Donoho • janed6335@gmail • Page Two

McDonald’s Corporation, Oak Brook, IL (07/2012 - 10/2012)

Senior Business Analyst (Contract via True Consulting)

•Provided support to the Web operations team in the design and review of a new software solution.

•Performed testing of software releases to ensure requirements were met.

•Documented test use cases, created release notes and change requests.

Lynton Web Solutions, Houston, TX (12/2009 - 01/2012)

Consultant; Project Manager / Account Manager / Internet Marketing (Virtual office, Illinois)

•Performed lead prospecting and sales calls in order to develop SOW and client proposals.

•Interfaced with external clients in creating lead generating websites by implementing inbound marketing methods.

•Assisted client in data analysis and mapping for software integration’s to CRMs (i.e. Salesforce, Dynamics).

•Defined and documented requirements, created wire-frames and initial designs for client websites.

•Managed project teams comprised of designers, copywriters, and developers.

•Provided client training on HubSpot CMS and inbound marketing techniques.

Gomembers, Inc. (Acquired by CDC Software, 2008), Oak Brook, IL (02/2008 – 12/2008)

Business Analyst / Project Management

•Facilitated software review discussions with external clients to define business requirements, providing recommendations for association management software solutions.

•Analyzed clients business needs translating requirements into functional specifications.

Iron Mountain, Addison, IL (08/2006 – 03/2007)

Senior Executive Team, Manager of Business Development / Project Management - Midwest Region

•Collaborated with regional VP’s and Directors to improve business process and customer relations.

•Facilitated discussions with senior executives, sales organization, and account management teams to analyze current processes and present recommendations to improve client satisfaction.

American Imaging Management (Acquired by WellPoint, 2006), Northbrook, IL (01/2006 – 06/2006)

Consultant; Business Analyst

•Led the design and implementation of a new customer-facing, Web-based technology as an addition to the existing suite of Health Care Facilities Order Fulfillment Solutions.

•Created business requirements and design specifications document, including, wireframes, process flows, data requirements and dependencies.

•Facilitated requirements and design review sessions to identify technology and business solutions.

•Collaborated with project team members to execute the use cases, test plan, and implementing recommendations.

•Provided support to the Project Manager in planning, executing, controlling and closing phases.

AT&T Global Network Services, Schaumburg, IL (Formerly, IBM Global Services / Advantis / Sears Technology Services – Acquisitions and Merged Operations, 1991 - 2003)

Project Manager – PMO; Program and Project Management

•Managed daily operations of system developers and testers to deliver high-quality software releases related to national and global sales support projects.

•Facilitated multiple contracts between AT&T and IBM for development and support efforts.

•Trained employees in the rollout of new software development process (SDLC) for the global business systems organization.

Project Leader / Business Analyst – Software Development Team

•Participated in the identification and implementation of continuous process improvements for internal applications.

•Identified the technical design and program specifications to define requirements managing the project team in development, testing, and implementation.

•Coordinated and led group training for new processes to users of internal applications.

Project Leader / Team Lead – EDI Customer Support; Billing Services and Marketing Support

•Trained and managed team of data entry personnel, overseeing billing, order entry and customer support.

•Designed and implemented the automation of multiple billing and order entry processes to improve data integrity and reduce processing time.

•Coordinated and led group training for new processes to users of internal applications.

•Managed EDI customer contracts.

OTHER EXPERIENCE

School of Performing Arts, Naperville, IL (2007 – 2011)

Educator; Private and group piano and introduction to music classes.

Structure Marketing, Cincinnati, OH (2012)

Independent Consultant (remote office); provided support in the company website redesign initiative.

JD Marketing 'n More, Batavia, IL (2007 – 2012)

Independent Consultant; provided project management, account management, and/or marketing services to local small businesses.

Pizzo & Associates, Leland, IL (2008 - 2009)

Independent Consultant; provided marketing and event services, including the planning, and execution of all events hosted by and/or attended, including seminars, tradeshows, speaker panels and networking events.

j-Link Merchandise Group, St. Charles, IL (2003 - 2005)

Independent Consultant; provided services for the purchase and sales of wholesale, surplus and liquidated merchandise.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Music Therapy and Education, Illinois State University, Normal, IL.

Associate of Arts, Education, Joliet Junior College, Joliet, IL.

Master Certification in Project Management (PMP equivalent), Stevens Institute of Technology

PMP / CBA Training Certification Program, The Career Academy

Agile Project Management with Scrum, The Learning Tree

Inbound Marketing University – HubSpot, Inc.

Six Sigma Green Belt – class and exam

Non-Profit Human Resource and Volunteer Management, Harper College

Health / Life Insurance Producer License, Department of Insurance, State of Illinois (2008)

ASSOCIATIONS & AFFILIATIONS (past and present)

Project Management Institute, Chicago (current)

Habitat for Humanity, volunteer leader, build volunteer (2013 - 2014)

National Association for the Self-Employed, Member (2009 – 2012), National Member Council Committee (2012)

Steel Beam Theater Board of Directors (2006 – 2008)

Willow Creek Association, volunteer leader and mentor (1998 – 2004)

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