Customer Service Management

William P. Wagner

**** ********* ******. ***** ******, WA 98273 360-***-****

Email: williamwagner3000@gmail

JOB OBJECTIVE

Audit Manager

SUMMARY OF QUALIFICATIONS

MBA Graduate with a 3.61 GPA

Just in Time, Process Improvement, Total Quality Management and Stastical Analysis, trained and experienced

Computers, Interpersonal communication and problem solving skills

PROFESSIONAL EXPERIENCE

2013-2015 Call Center Agent for Xerox. Redmond, WA

2004-2013 Transportation Security Administration, Seattle, WA\

Officer

6 Years as a Team Lead/Supervisor

1981-2001 Customer Service Division, Boeing Seattle, WA

Technical Illustrator

1972-1979 Home Depot,Everett WA

Sales Associate

1972-1979 U S Navy, Whidbey Island Air Station, Oak Harbor, WA\

Illustrator Draftsman

EDUCATION

Masters’ in Business Management in Technology Management: Univ. of Phoenix,

WA Campus

Bachelor of Science, Business Management: University of Phoenix WA Campus

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