SUMMARY OF EXPERIENCE

For over sixteen years, I have been performing network and systems administration duties supporting servers and workstations. In 1997 I participated in the first enterprise-wide migration of the Federal Deposit Insurance Company (FDIC)’s network operating system. The migration was from Banyan Vines 5.54 to Windows NT4.0. The old messaging system was not migrated. In 1998, FDIC chose to start fresh with Microsoft Exchange 4.0. The architectural design, planning, and implementation of the enterprise-wide messaging infrastructure was accomplished with the official partnership of Microsoft Corporation. I was given full training as an Exchange administrator, and an NT4.0 administrator. The environment encompassed about 10,000 users and mailboxes. There were 500 mailboxes per Exchange server. All the servers were centralized in Arlington, Virginia. Within 10 months, I took part in the upgrade from Exchange 4.0 to 4.1. Later, I played a part in the migration from Microsoft Exchange 4.1 to Microsoft Exchange 5.5.

The list of some of my activities during the migrations is outlined below:

- Performed user data and account migration/quality assurance

- Created and managed user accounts

- Created and managed e-mails accounts under Microsoft Exchange 4.1/5.5/2000/2003/2007

- Created and managed permissions of public folders

- Created and setup shared mailbox rights

- Ensured that the mailbox policies were respected

- Monitored Exchange backups and sent tapes off-site

- Monitored servers’ performance

I have gained full knowledge of the Windows 2000 Active Directory environment. I became a Windows 2000 MCSA in April 2003 and a Windows 2000 MCSE in May 2003. I became a Windows 2003 MCSA/MCSE in January 2004. Presently, I am a certified MS Exchange 5.5/2000/2003/2007/2010 Engineer (MCTPS). I have experience with Exchange migrations, mailbox administration, message queue monitoring, Outlook support, and have worked with various anti-virus and anti-spam software.

In each company where I subsequently worked I was the Microsoft Exchange 5.5 point of contact and engineer. In 2001, I was introduced to Active Directory and Microsoft Exchange 2000 and have been upgrading my experience to include my present knowledge of Exchange 2007 and 2010 in a 64-bit environment. I am presently working on Exchange 2013.

Areas of Expertise:

Develop design specifications for various infrastructure systems and modify existing systems with help of various modern tools.

Analyze hardware and software business requirements and develop appropriate business system architecture.

Analyze and develop effective projects using various growth methodologies.

Perform research, analyze specific requirements and develop programs with help of improvement tools.

Evaluate various programs and develop ways to increase efficiency of programs by adapting to new technologies.

Design installation and operating procedures.

Coordinate with employees and resolve all operation related problems with help of computer software accessories.

Provide technical support to program end users and supervise software and hardware installation of all processes.

Evaluate various test programs and monitor effective performance of program after implementation.

Coordinate with customers and resolve all issues. Assist customers and perform troubleshoot on customer process to prevent deterioration of systems.

Monitor all issues and provide 2nd and 3rd tier messaging support to all customers.

ACCOMPLISHMENTS

February 1, 2015 to April 20, 2015

Senior Exchange Engineer – HireStrategy (Contract Recruiter)

I was contracted by ABC Imaging and successfully finished the design and implementation of the migration of Exchange 2003 mailboxes to a new Exchange 2010 environment. The company’s new 2010 Exchange infrastructure was setup for 500 mailboxes. I decommissioned the Blackberry Server and setup mobile clients (upgraded androids) got their connections through ActiveSync.

Presently training on Microsoft Exchange 2013

January 1, 2014 to July 30 2014

Senior Exchange Engineer – Alltech International

I was contracted by Alltech (federal subcontractor for the Department of Justice) to design and implement the migration of Exchange 2010 mailboxes to a new Exchange 2013 environment using the 2012 operating system. I upgraded the lab while’s Active Directory domain level introducing Windows 2013 and installed new messaging servers. I upgraded all documents concerning servers’ maintenance. The company’s 2010 Exchange infrastructure comprised 15,000 mailboxes. I was a BES Enterprise Administrator and researched on the replacement of its mobile devices.

Training on Microsoft Exchange 2013

January 24, 2012 to March 2013

Senior Exchange Engineer – Catalystrx.com

I was contracted by Catalystrx (now called Catamaran) to design and implement the migration of Exchange 2007 mailboxes to a new Exchange 2010 environment. I consulted with the VMWare and Windows Team in order to obtain the Microsoft-required Windows 2008R2 operating system servers for the migration. I then built the company’s new 2010 Exchange infrastructure and planned the migration of 8,000 mailboxes. This effort included getting the necessary human resources to assist me with the mailing system peripherals; namely, upgrading the Blackberry server, ensuring the Enterprise Vault reset, Office Communicator 2007 R2 continued connectivity, and the migration of spam and mail security servers. I also assisted, as needed, the Exchange Administrators on various mailboxes/e-mail troubleshooting issues. The project was completed before the company merged.

July 11 to January 18, 2012

I worked on the completion of my Masters of Science in Computer Sciences and Information Technology.

Apex Systems, Inc.

April 11 to June 11

Migration Engineer – I was part of a small group of Exchange engineers whose activity was to maintain Microsoft Exchange 2007 servers during a migration to Microsoft Exchange 2010 Cloud. I was sub-contractor working at the Food and Drug Administration.

Usmax Corporation

Gambrills, MD 21054

December 10 to March 11

Senior Consultant I was hired as a Systems Administrator at the U.S. Custom and Border Patrol. I was employed to validate a laboratory that was built to test a Microsoft Exchange 2010 environment for a migration from Exchange 2007 to Exchange 2010. The laboratory was to reflect the future environment. I held a DHS clearance.

Alta IT Services, LLC

Rockville, MD 20850

Aug 09 to November 10

Senior Consultant/Enterprise Exchange Engineer – Hewlett-Packard hired me as a contractor. The objective was to perform an enterprise-wide migration and upgrade (Exchange 2003 to Exchange 2007) of FEMA’s messaging environment to a DHS-owned datacenter. In addition, a sleeping disaster recovery site was to be set in place. The actual datacenter runs 24 hours a day, 7 days a week, with rotating shifts and teams. Windows 2008 and Exchange 2007 are to be in place by the end of this year. During the migration obtained good knowledgeable of Quest Migration Manager for Exchange. I became the administrator of five Blackberry 5.0 Enterprise Servers. I held a DHS clearance.

Summit Technologies, Inc.

West Hartford, CT 06107

Aug 07 to Apr 09

Enterprise Exchange Engineer – The Federal Government Department of Homeland Security hired me as a subcontractor. This datacenter runs 24 hours a day, 7 days a week, with rotating shifts and teams. Over 40,000 mailboxes were being supported. I was part of the second shift. My work consisted of primarily giving Blackberry Enterprise Activation and BES server support, Microsoft Exchange 2000 server administration, and mailbox technical support to users located throughout the United States. I also participated in the implementation of an enterprise migration to Microsoft Exchange 2003. I created and managed Active Directory objects and made necessary permission adjustments to public folders and shared mailboxes daily. I was part of the team that monitored mission critical servers using NetIQ and Whats’up Gold in order to relay any critical alerts to the appropriate server administrator teams. In addition, I am familiar with Microsoft tools that are used to manage Active Directory objects. Lastly, while the Windows 2008 64-bit servers were newly acquired, I participated in the pilot project testing of migrating users from Exchange 2003 to Exchange 2007 as a member of a team comprising six network engineers. I held a DHS clearance.

PC Net, Inc.

Washington, DC

Feb 07 to Aug 07

Enterprise Exchange Engineer – I was contracted by the D.C. Government’s Messaging Department as a Microsoft Exchange 5.5 Administrator during a phased migration to Microsoft Exchange 2000.

Open Technology Group, Inc.

Silver Spring, MD

Apr 06 to Jan 07

Senior Systems Engineer – I obtained a Sensitive Security Clearance from the U.S. Treasury Bureau of Printing and Engraving (BEP). I was hired as Key Contractor according to the contract provisions. My primary duty was to fully manage the Microsoft Exchange environment at BEP. I have successfully migrated the exchange server from 2000 to 2003. I loaded the antivirus and anti-spam Antigen for Exchange as suggested to management. I upgraded Blackberry Enterprise to version 4.1, and was the administrator to that server. During my stay at BEP I was given a formal training by the vendor in order to backup the Tumbleweed firewall administrator and its relationship to BEP’s messaging system.

ADEA Corporation

Dallas, TX

May 04 to Mar 06

Systems Engineer I obtained a Secret Clearance from the U.S. Postal Inspections Services (USPIS). I was hired as a Systems Engineer under the Hewlett-Packard contract at the USPIS’ Information Technology Department headquartered in Arlington, Virginia. The USPIS has over 400 locations throughout the United States. My primary duty was to be responsible for the enterprise-wide Windows 2003 mixed mode Active Directory object creation and maintenance (clustered network). In addition I was the Microsoft Exchange 5.5/2000/2003 Active Directory Administrator and Engineer for the IT Accounts Team managing over 9,000 recipients and performed daily administration of 32 Exchange servers, sites, and mailboxes. I used Veritas StorageCentral Version 5.2, and Microsoft Cluster Administrator 5.2 for file quota and file share management on the Windows 2003 servers throughout the network. Upon request, I coordinated with the Desktop Technical Specialist by adding/removing user accounts to the Blackberry Enterprise Server Version 3.5 using Remote Desktop Web Connections, and contacts Cingular™ to inform them of the created/deleted account. I monitored Lightweight Directory Access Protocol (LDAP) Directory Synchronizer Utility (HP/LDSU Version 2.2) to keep the U.S. Postal Services and the U.S. Inspection Services Enterprise Directories “In-Synch”. I monitored all server queues. I participated in the Exchange enterprise-wide mail migration of the network from Windows Exchange 5.5 to Windows Exchange 2003.

September 02 to May 04

I took a one-year sabbatical in order to certify as a Microsoft Certified Systems Administrator 2000, Microsoft Certified Systems Engineer 2000, Microsoft Certified Systems Engineer 2003, Microsoft Exchange Messaging 2000, and upgrade to Microsoft Exchange 2003.

GenVec, Inc.

Gaithersburg, MD

March 01 to September 02

Network Administrator I was hired as a Local Area Network (LAN) Administrator to Information Technology Center at GenVec, which was running a Windows NT 4.0 operating system with some Windows 2000 servers. My responsibility was to provide LAN support and daily network maintenance to a 100-user environment. I upgraded the company’s Exchange 5.5 from an NT 4.1 server to a Windows 2000 server. As the Exchange administrator, I configured, maintained upgrades, and troubleshot the Windows NT 4.0 servers, the Windows 2000 member servers, and Windows 2000 Terminal servers. I gave support to the Remote Access Users via Citrix Metaframe in a VPN/Nortel environment. I was responsible for the transition of all desktops and lab computer from Windows NT, Windows 95/98, and Macintosh PCs to Windows 2000 using Microsoft Office 2000 as a standard. I consolidated all printing services by building a dedicated print server administered through the HP Jetadmin software. I installed and maintained the Norton Antivirus Enterprise Edition and its Exchange agent on the network for complete remote administration. I implemented the installation of Veritas Backup Exec and its Exchange agent for easier recovery of Outlook mail and daily backups. I identified the company’s network infrastructure in anticipation to an Active Directory conversion. I was given full training and knowledge of the Netscreen firewall.

Keane Federal Systems, Inc.

McLean, VA

Oct ’00 to March 01

Senior Consultant I was contracted as a Local Area Network (LAN) Administrator to Information Technology Center at NOAA in Landover, Maryland.

Keane Federal Systems, Inc.

McLean, VA

Apr ’00 to Oct ’00

Consultant I was selected to be part of a 15-member Technical Configuration Audit (TCA) Team to work with Keane Consulting Group based in Chicago, Illinois. The project’s objective was to test all the components of the technical infrastructure supporting Bridge (a customized software application purchased by a major multi-national insurance brokerage, consulting services and consumer insurance underwriting organization (AON Corporation)). These tests were conducted before local office users began using the application for day-to-day functions. This activity was performed nation-wide and consisted of visits of 69 locations covering approximately 2,000 workstations. The multi-phased implementation provided the Project Team with the opportunity to identify and address any infrastructure and LAN/WAN issues before the local offices gave approval to let Bridge go live. This included building several Citrix MetaFrame Servers/ICA client workstations and login on to these servers to publish the application to a specific corporate domain located in Canada. I also served as Team Lead during various TCA testing visits.

ANSTEC/Keane Federal Systems, Inc.

Arlington, VA/Washington, DC

Jan 1996 to Mar 00

Local Area Network (LAN) Administrator I was contracted as LAN Administrator to the Federal Deposit Insurance Corporation (FDIC) in Arlington, Virginia and Washington, DC. I was part of a 15-member team whose primary duty was to manage more than 1,200 users on a Banyan network that encompassed 42 servers in Virginia. My responsibilities included running server reports, managing disk space usage, troubleshooting server performance, administering user accounts and services, and software support. I administered over 10,000 Internet address accounts using the Intelligent SMTP Gateway for VINES. In 1997, Microsoft NT 4.0 servers were installed and I became a Microsoft NT 4.0 network administrator using Enterprise Administrator 4.10 in FDIC’s Washington, DC offices (5 buildings, 500 users in each building). I assisted in converting 3 buildings from token-ring to Ethernet. I converted Compaq Proliant 4500 Banyan servers into NT4.0 print servers. I also worked as a Microsoft Exchange Administrator that was upgraded to version 5.5 in February 1999. I was part of the team that managed 10,000 mailboxes across the U.S. Messages from the old VINES messaging system were not migrated.

ENVIRON Corporation

Arlington, VA

1989 to 1995

Systems Administrator I was responsible for the entire administration of the WANG OIS/VS data processing management of a 10-member word processing and graphics department. Her duties included technical support of 100 users, system maintenance, and negotiation/purchase of the equipment used by the corporation. In 1990 the Corporation converted to a Banyan VINES 4.0 network. I was responsible for choosing the necessary applications needed by the corporation (notably, WordPerfect 5.0 and Harvard Graphics presentation for the word processing department, and Lotus 123 for the technical staff) and participated in the integration and conversion of application files on the LAN. She received full training on monitoring a 250-node Banyan VINES network, and became the technical point of contact for application troubleshooting, E-mail support, and basic hardware help desk monitoring. In 1993, the company moved from the DOS to the Windows environment. She was responsible for WordPerfect, Harvard Graphics, and Lotus Windows conversion.

TEMPS & Co.

Washington, DC 2007

1983 to 1989

Word Processing and Computer Support Specialist Having complete knowledge of WANG OIS/VS and NBI 2000/3000 dedicated word processing systems, I was contracted to various companies to give in-house training, support, and system administration. In addition, I was the helpdesk support to stand-alone PC users.

Antiope Videotext Systems, Inc.

Washington, DC

1981 to 1983

Exhibit Manager I was responsible for handling exhibits of videotext and teletext equipment throughout the continental U.S. and Canada. She managed a $250,000 budget for exhibit setups with contractors during expositions.

TECHNICAL EXPERIENCE

Skills and Other Professional Certifications

Enterprise Vault, 2011

Websense, 2011

Personal Email Manager, 2011

PGP Secure Mail, 2011

CommVault for Microsoft Exchange, 2006

Tumbleweed Training, 2006

Microsoft Antigen Antivirus and Anti-spam, 2006

Blackberry 4.1 Server Administration, 2006

Veritas Backup Exec 8.6, 2001

Citrix MetaFrame Administration, Ver.1.8 for Windows 2000 Servers, 2001

Symantec Antivirus Corporate Edition, 2001

NetScreen INSS Training, 2001

Microsoft Exchange 5.5, 1999

Microsoft Exchange 4.0, 1998

IT Service Management with HP Openview, 1998

ArcServe for Windows NT 6.0, 1997 – 6.5, 1998

Enterprise Administrator 4.10, 1997

The Intelligent SMTP Gateway for VINES (Version 2.0x), 1997

Banyan Problem Solving, 1997

Banyan Advanced Administration (Version 6.0), 1995

Banyan Basic Administration (Version 5.5), 1995

CNA Novell 4.1, 1995

EDUCATION

Certificate of Translation and Interpretation, Georgetown University, Washington, DC, 1979.

A.A. Office Automation, The Washington School for Secretaries, Washington, DC, 1980.

M.S. Computer Science/Business Technology, Canterbury University, Cheshire, U.K., 2011.

U.S. Citizen.

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