Customer Service Medical

OLIVIA CAMARENA

**** *. **** *** #*** Glendale, Arizona 85302 623-***-**** **************@*****.***

PROFILE SUMMARY

Responsible, dedicated individual seeking a position as an Office Clerk that will utilize the education, hands on skills and 5+ years of customer service experience to enhance employer practice and provide quality patient care. Knowledge of examination, diagnostic and treatment room procedures, medical equipment and instruments to administer patient care.

SKILLS

Vital Signs

Autoclaving

Injections

Phlebotomy

Filing /Medical Records

EKG

Scheduling

Authorizations

Referrals

Insurance

Sterilizations

Urinalysis

Charting

Medical Transcriptions

Spirometry/PFT

CERTIFICATIONS

CPR / BLS Certified –American Heart Association HIPPA / OSHA Certification

X-Ray

EDUCATION

04/2010 – 10/2011 Bryman School of Arizona - Phoenix, AZ

Associates of Science Degree in Medical Assisting

CLINICAL / PROFESSIONAL EXPERIENCE

01/2012 – 06/2015 Desert Foot Surgeons - Phoenix, AZ

Medical Assistant/Patient Services/Customer Service

Back office: Exam room set up, took vital signs (weight, temperature, blood pressure and recording chief complaint), assisted doctor in all medical procedures, prescriptions, lab orders, prepared injections, X-ray, and scheduled surgeries.

Front office: EMR trained, efficient handling of administrative duties, cpt coding, medical supply orders, and office supply orders. (e.g., answering phones, scheduling appointments and surgeries, maintaining medical records, and patient processing).

08/2011 – 09/2011 Concentra - Phoenix, AZ

Medical Assistant Externship

Successfully completed 270 hours of clinical and administrative externship

Back office: Trained to take vital signs (weight, temperature, blood pressure and recording chief complaint) assisted provider in medical procedures, prescriptions, lab orders.

Front office: EMR trained, efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, and patient processing).

01/2011 – 12/2011 Haworth Corporation - Phoenix, AZ

Receptionist/Customer Service

Front office administration which included answering multi line phones, customer relations, and data entry.

Provided Project Management Department with assistance in estimating and shipping when needed.

02/2010 – 01/2011 Suzie’s Deals - Glendale, AZ

Sales Associates/Customer Service

Provided Loss Prevention for the store decreasing theft of merchandise.

Assisted as a back-up cashier which included answering phones, taking customer’s payment for merchandise purchases.

Assured that merchandise was checked when delivered, stocked and faced on store shelves.

12/2004 – 08/2008 Saturn of Avondale - Avondale, AZ

Guest Services

Provided customer service, assisted with customer check out as a cashier, data entry, scheduling appointments, billing and processed insurance claims

Responsible for ordering office and janitorial supplies.

VOLUNTEER St Catherine’s Elementary School

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