Secretary/Receptionist/Customer Service Assoc Degree Business Mang
Resume:
Wendy Landree
Memphis, TN **118
E-Mail: **********@*****.***
Objective
To obtain a position with an exceptional company and use the skills I have acquired to care for customers on an individual basis as if they were members of my own family through compassion, leadership, and commitment to excellence and service.
Education
College: Southwest Community College January 2013 to present
Pre reqs for Nursing Degree
College: Concorde Career College December 2009- May 2010
Certified Nursing Assistant
College: Shelby State Community College August 1987-May 1989
Associate Degree Business Management
High School: Memphis Catholic High School 1983-1987
High School Diploma
Awards
Outstanding Volunteer of the Year, 1987 (High School)
Volunteer of the Year, 1997, 1998, 1999 (St. Anne School)
Outstanding Supporter of the Year, 2006 (Storm Cheerleading)
2nd place Regional Knowledge Competition- F-150, Ford Motor Company
Perfect Attendance, 110, 120, 130 (Concorde Career College)
Hardest Worker 110, 120 (Concorde Career College)
Director’s Honor Roll 110, 120, 130 (Concorde Career College)
Honors’ Graduate, 2010 (Concorde Career College)
Work Experience
December 2012-July 2015 Baptist Women’s Hospital
6225 Humphreys Blvd
Memphis TN
Responsible for getting vitals on all patients, take temps on babies, set up rooms for new admits (moms/babies), give baby’s first bath, perform peri care on c-section mom’s, assist patients to the bathroom twice after delivery, transport patients upon discharge, linen changes, assist with phone calls on multi line phones, assist with answering call lights and requests, communicate with nurses and doctors any abnormal changes with patients, transport patients to ultra sound/x-ray, responsible for circ room setup, stocking, and instrument cleaning and stocking.
August 2010-December 2012 Baptist Memorial Hospital
6019 Walnut Grove
Memphis TN
4 East- Skilled Nursing Facility
Responsible for getting vitals, assisting patients with meals, ADL’s, changing bed linens, changing briefs, turning patients, bathing patients, catheter care, assisting with wound care, assisting nurses with procedures, assisting doctors with procedures.
Mobility Tech: Ambulating patients from bed to chair, walking patients, assisting PT and OT with patients treatments, and in the gym.
May 2010 Baptist Memorial Hospital
6019 Walnut Grove
(Clinical, 2North)
Responsible for assisting and caring for patients on 2 North.
Responsibilities: Bed Baths, Bed Changes, Catheter Care, Getting Ice, Assist with moving patients for tests or surgery, Assist with Ambulating patients from Bed to Chair, Assist with Vital Signs, Assist with New Admits, and Discharges, and Assist with ADL’s when needed.
April 2010-May 2010 Signature HealthCare of Memphis
1150 Dovecrest Road
(Clinical)
Responsible for 4 residents.
Responsibilities: Showers, Bed Baths, Bed Changes, Brief Changes, Getting dressed for the day, Getting in and out of bed, Feeding, Assist with ADL’s, and Getting resident to Physical Therapy.
April 2007-January 2008 New Car Sales Associate
Dobbs Ford, Mt. Moriah
Setting appointments for customers.
Helping customers select the right car for their needs.
Negotiated with lending institutions on behalf of customers.
Help customer complete all paper work and correlate information for finance department.
Make certain customer was satisfied with choice of vehicle.
Make certain customer knows statistics of vehicle (ex: gas mileage, engine size, features, options, show customer how options work, and all warranty information)
Continue customer service after the sale, make certain customer remembers about first oil change is free, ask if customer has any questions, remind customer that I will help with any and all questions and concerns after the sale.
April 2000-September 2005 Executive Secretary/Assistant to the President and CEO General Airport Accessories, Inc.
Setting up all business meetings, luncheons and conferences with customers.
Attending all meetings, lunches, and conferences with Managers, VP’s and Senior VP’s, to take notes, offer input, and assistance to implement changes made by our customer (FEDEX) regarding billing, reports, and dimensions on any drawings for parts.
Handled all EDI billing with customer (FEDEX)
Handled all accounts payable and receivable.
Handled all reporting for cost for GenAir (excel spreadsheet).
Handled all reporting for cost for FEDEX regarding repaired equipment (excel spreadsheet).
Worked closely with FEDEX managers to track all equipment incoming for repair. Tracking was by asset #, date, date in ship, and return to customer date. Tracking was on excel spreadsheet and used by FEDEX managers for weekly reporting to Senior Managers.
Helped start and set up repair tracking spreadsheet that is still used to help managers track all repairs and cost of equipment.
August 1991-August 1996 Claims Adjuster
MS Carriers, Inc.
Taking accident reports.
Working with outside claims adjusters on out-of-state injury and fatality accidents.
Determine liability.
Work with claimants to get vehicles repaired (if accident was MS Carriers fault), get check cut and close out file.
Worked with IT to get new accident reporting system in place and running.
Responsible for weekly accident report for Mr. Mike Starnes, CEO and President, (used to determine total amount of all accidents over $5000.00 and if any fatal accidents and what reserve cost should be). Report was used as information at weekly board meeting.
Worked with dispatchers and managers to get trucks repaired (when needed) and get drug tests when needed for drivers in fatal accidents.
Volunteer Work
Volunteered 2,000+ hours to the Memphis Belle Memorial Association for restoring and preserving the Memphis Belle B-17 Flying Fortress.
Worked on Bowl-a-Thon for United Way 1991-1996
Volunteer for St. Mary’s Soup Kitchen 2004-2006
Accreditations
Association of Claim Adjusters of America, 1992-1996
Association of Executive Secretaries of America, 2001-2005
Certified Nursing Assistant, 2010-present
Interests and Activities and Hobbies
Cooking, Counted Cross Stitch, Swimming,
Football, Working on Antique Cars, Watching old Musicals
Computer Skills
Micro Soft Office, Excel
Licenses and Certificates
CPR Certified 2010-December 2015
Perfect Attendance 2010
Hardest Worker 2010
Director’s Honor Roll 2010
Certified Nurses Aide 2010- to present
(by the state of Tennessee Department of Health)
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