Sales Customer Service

* * * * *

* ******* ******, *** ******* Village, Old Harbour PO, St. Catherine 876-***-**** **********@*****.*** MARLENE K. DACAS AFFLICK

PROFESSIONAL EXPERIENCE

TYRES- R-US LIMITED/TYRE WAREHOUSE

SALES OFFICE MANGER JULY 2008 – MAY 2015

Reporting directly to the Managing Director ensuring effective execution of the following functions:

Point person responsible for the start-up operations of all new retail stores/outlets.

Account manager for the company’s largest customer body

(Government), as well as to facilitate the application process for the National Contractor’s Commission (NCC) in addition to preparing of bids.

Management of information systems to include administration of the company’s web-based email platform, facilitating training sessions, providing technical support to off-site retail. Coordinate with major utility providers to ensure continuity of service.

Manage the allocation and distribution of goods to ten (10) retail outlets as well as monitoring of the pull-back of goods to central distribution center. This also includes transfer between outlets.

Proactively seeding business development opportunities geared towards increasing sales targets and customer loyalty through internal and external island wide events: car shows, tradeshows, exhibitions

Liaising with overseas customers, providing support, information and guidance on issues relative to destination ports, payments and any other shipment related concerns.

Maintaining and managing customer relationship with local customers ensuring smooth customer flow and completeness and accuracy of the order and delivery process.

Supervise the sales office team and promotional teams for efficiency and effectiveness, through camaraderie and team work.

Procurement of products and services for the company through direct and indirect interaction with overseas suppliers.

Promote brand awareness through the conceptualization and coordination of various creative media channels including print, radio and television media.

INVOICING & INVENTORY OFFICER JUNE 2003 – JUNE 2008

Invoice all credit customer, add inventory to all nine outlets. Responsible for collection of all data entry and reconciling customers’ account. RIDGE TO REEF - USAID FUNDED PROJECT

PROFESSIONAL PROFILE: Dynamic, goal oriented Leader with over twenty (20) years’ experience in diverse industries ranging from Marketing, Information Systems, Administrative, Sales and Customer Service. A demonstrated Leader, proven to exceed Sales target through strong effective management and coordination.

Computer Skills

Programming

Dos Basic Programming

Accounting & Payroll

Dac-Easy Accounting

QuickBooks Pro

MYOB Accounting

Turbo Payroll

Inventory Software

Automate & TreadX

Graphic Design

Adobe Illustrator

Photoshop

InDesign

Creative Cannon

Design Essentials

Design shop

Microsoft Office

Special Interests

Exploring new technology

through Internet.

Reading and listening to

music

2 P a g e

6 Grouper Street, New Harbour Village, Old Harbour PO, St. Catherine 876-***-**** **********@*****.*** MARLENE K. DACAS AFFLICK

INFORMATION MANAGEMENT SPECIALIST JAN 2003 – JUNE 2003

Assist with the management of information systems and maintain of information repository for later distribution to Non-Government Organizations (NGOs)

Provide Technical Support and Training, Graphics Production, Electronic Equipment Inventory Management, Electronic Information Management and Report Production. MIDEL DISTRIBUTORS LIMITED

ADMINISTRATIVE ASSISTANT /SENIOR ACCOUNTING OFFICER JUNE 2000 – DEC. 2003

(Duties and responsibilities are similar to below) INFOTRENDS COMPUTER INSTITUTE

TEACHER MAR 1999 - JUNE 2000

Teaching Information Technology at the CXC level

Methods included both theory and practical application of MS Word, MS Excel, MS Access, FoxPro Programming and MS Publisher.

MIDEL DISTRIBUTORS LIMITED

SENIOR ACCOUNTING CLERK & ADMINISTRATIVE ASSISTANT JULY 1997 - FEB. 1999

Responsible for settlement of company receivables and payables through frequent maintenance and reconciliation of banks accounts and related journals.

Prepare weekly payroll batches including calculating and payment of sales commissions. This also included making statutory payments and income tax returns to the various statutory bodies

Providing supervision to accounting clerks whilst preparing payments for local customs agents and arranging shipment to be delivered to factory, PERSONNEL AND PAYROLL OFFICER JAN. 1995 - JUNE 1997

Maintain employee which includes making sure that each employee has a food handlers permit, NIS & TRN numbers,

Prepare weekly and monthly payroll batches for employees and calculating sales commissions.

EDUCATION & CERTIFICATION

UNIVERSITY COLLEGE OF THE CARIBBEAN

BACHELORS OF SCIENCE DEGREE

MARKETING PENDING (2016)

INFOSERV INSTITUTE OF TECHNOLOGY

CERTIFICATE, DESKTOP PUBLISHING & GRAPHIC

DESIGN (DISTINCTION) JULY 2011

UNIVERSITY OF THE WEST INDIES (CARIMAC)

CERTIFICATE, RADIO ANNOUNCING &

PRESENTATION JUNE 1999

INSTITUTE OF MANAGEMENT & PRODUCTION

DIPLOMA, COMPUTER PROGRAMMING;

CERTIFICATE, LOTUS 123;

CERTIFICATE, BASIC ACCOUNTING & INTERNAL

CONTROL 1994 - 1997

FITZ-HENLEY’S BUSINESS COLLEGE

CERTIFICATE, BUSINESS TYPING AUGUST 1992

WTG SYSTEMS LIMITED

CERTIFICATE, COMPUTER FUNDAMENTALS FOR

EXECUTIVES AUGUST 1991

PROFESSIONAL REFERENCE: Available upon request

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