Customer Service Sales

LETICIA TURNER

*-** ******* ****, ***.*A

Long Island City, NY 11102

Cell: 917-***-****

**********@*****.***

PROFILE: Organized, detailed, self-motivated administrative professional who excels in office procedures, and provides various ranges of office support, with a solid background in customer service and health.

Proficient at multi-tasking, effective communicator and function easily on projects with time constraints

SKILLS: Knowledgeable in Microsoft Word, Excel, Outlook, Word Perfect,

Internet, Type 35 wpm, efficient at operating multi-lined phone systems

EXPERIENCE:

09/08 to 02/15 Recovery Physical Therapy, New York, NY

Office Assistant

Set-up appointments; manage phones; verify patients insurance information; type patient’s evaluation daily, prepare daily bill logs; collect co-pays and reconcile payments daily, file and fax documents; coordinate daily patients’ schedules.

09/07 to 9/08 JCPenney, McDonough, GA

Sales Associate

Handled customer relations-assisted with sales and customer questions,

assisted in restocking the department with merchandise, processed

Customer purchases when needed.

01/06 to 06/07 LifeFone, White Plains, NY

Receptionist/Administrative Assistant

Managed phones; generated sales letters from the internet; provided customer service over the phone; input customer data; processed and distribute mail; assisted owners in personal matters when needed.

11/01 to 12/05 PhysioFitness Physical Therapy, New York, NY

Office Assistant

Maintained patient’s charts; and set-up appointments; managed phones; verified patients insurance information; prepared weekly bill log; filed and faxed documents; coordinated daily patients’ schedules.

05/97 to 11/01 Personal-Touch Early Intervention Program, Bronx, NY

Administrative Aide

Maintained program documentation; prepared physician’s orders; handled data, payroll and billing information; monitored personnel files and clients’ verbal updates; trained and oriented new support staff; filed documents; marketed material and new client admission packets; assisted in the development and monitoring of quality improvement systems within the ongoing care component of the program

REFERENCES: Available upon request

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