Customer Service Data Entry

Carlos Esquivel

**** * **** **. *** **

Houston,tx

281-***-****

**********@*****.***

OBJECTIVE

To obtain an entry level position within a competitive organization with an opportunity for growth, knowledge, experience, and skills towards my career

SKILLS

• Bilingual

• Experience with multiple Point of Sale Systems (POS)

• Proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) Hot Card, Peoplesoft, and Falcon

• Exceptional customer service skills

Work Experience

11/10- 04/14- Scottsdale Thunderbird Suites Scottsdale, AZ Front Desk / Night Audit

• Handle check-ins, check-outs, and reservations for customers

• Update housekeepers log, check availability in all rooms, and handle transactions.

• Customer Service, basic data entry, and basic reception duties

01/09-10/10 – Fiserv Ahwatukee, AZ

Fraud Prevention Specialist

• Blocked lost/stolen debit cards for over 100 financial institutions

• Take up to 300 inbound calls while investigating fraudulent charges for cardholders

• Made outbound calls to verify suspicious charges with cardholder

• Customer service, technical support, data entry

02/08 – 12/08 – Marketing Research Services Houston, TX

Telemarketer

• Facilitated focus groups

• Contacted businesses and private individuals in order to solicit sales for goods and services.

• Made up to 200 outbound calls to explain products, services, and prices to cus

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