Customer Service Administrative Assistant

Nicole Goris

*** * *** ****** *** York, New York 10009 917-***-****

*************@*****.***

OBJECTIVE

To obtain an Administrative Assistant position with a well- known health care organization

in the New York City area.

EDUCATION

LaGuardia Community College Long Island City, NY 9/04 to 6/07

Associates degree in Applied Sciences

Relevant Coursework: Essential Computer Skills, Introduction to Computer and Their Applications, Word Processing I, Accounting I, Business Law, Introduction to Psychology and Introduction to Business.

EXPERIENCE

Columbia University Medical Center New York, NY 05/08 to Present

Employee

Answer phones for office with heavy call volume

Greet patients and schedule follow-up visits

Complete pre-certifications for new and existing patients

Schedule appointments for routine and non routine procedures

Maintain doctor’s calendar

Create files for new patients; update files for existing patients

Columbia University Medical Center New York, NY 12/06 to 06/07

Intern

Answer phones for office with heavy call volume

Greet patients and schedule follow-up visits

Complete pre-certifications for new and existing patients

Schedule appointments for routine and non routine procedures

Maintain doctor’s calendar

Create files for new patients; update files for existing patients

Key Food Supermarket New York, NY 10/05 to 7/06

Cashier

Rang up sales

Front end tasks including customer service

Processed merchandise returns and bottle refunds

Stocked merchandise

Henry Street Settlement New York, NY 9/04 to 7/05

Volunteer

Provide homework help to program participants

Plan and coordinate day trips for participants

Handle clerical tasks when necessary

Skills

Knowledge of Microsoft Word, Microsoft Front Page, Type 50 wpm

Bilingual (Spanish)

IDX, Webcis

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