Project Manager

ARUN KUMAR TIWARI, PMP

E-Mail: ************@*****.***

Mob: +91-959*******

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PROFILE

Arun is a PMP certified Project Management professional with 11 years 7

months of experience in the area of IT Infrastructure Project Management,

Service delivery & Transition Management. He possesses expertise in

managing telecom/network, Transition, storage, backup & recovery projects.

He has strong skills in team building, communication and presentation, as

well as cross-functional team coordination, executive client relations and

account management.

Seeking a senior role in Project/Program Management in IT Infrastructure

and to move up the corporate ladder, get results for my organization while

achieving satisfaction for myself.

CERTIFICATION:

. PMP from PMI, USA.

. CAPM from PMI, USA (Expired).

. Prince2 Foundation & Prince2 Practitioner from APMG.

. ITIL - V3 Foundation from EXIN.

. ITIL - V2 Foundation from EXIN.

. MCP Exam 70-123 - Planning, Implementing, and Maintaining a Software

Asset Management (SAM) Program.

. Cloud Computing Foundation Certificate (CCFC) from EXIN.

. EMC Information Storage Associate (EMCISA Version 2).

. EMC Cloud Infrastructure and Services Associate (EMCCIS).

TECHNICAL SKILLS SUMMARY

Technical Tools : Active Directory (User Provisioning),

Lotus Notes (User Provisioning),

Commercial Software : MS Project, MS Office, Lotus Notes,

Clarity, Remedy, Propel (SAP Project Mgmt. module)

Methodologies/Framework, Standard : PMBOK, ITIL, PRINCE2

EXPERIENCE:

EMC2, Bangalore (April 2013 till present)

Designation : Project Manager (Professional Services).

Role : Project manager.

. Managed project implementations for Storage, backup and recovery

projects for few Financial enterprise accounts.

. Managed VMAX, VNX, Data Domain, XtremIO, Isilon and Avamar projects.

. Maintained awareness of trends, business conditions and internal

process and practices impacting project/program(s).

. Identified areas of risk/opportunities and influences and implementing

continuous improvements.

. Defined and reported project/program roadmap, status, development

issues and success metrics.

. Developed communications and presentations and ensured communication

of project/program initiatives, messages and status to appropriate

parties/stakeholders. Made recommendations to senior management as

necessary.

. Managed communication and coordination of cross functional teams

across multiple areas and with third party partners.

. Led and managed cross functional team(s) in the establishment,

planning and implementation of multiple projects and/or programs.

Identified priorities and resources relative to each initiative,

project or program.

. Ensured project and/or program deliverables are met on time and within

budget as required.

. Facilitated partner alignment and maintaining partner relationships.

. Stakeholder management and facilitation.

Tech Mahindra Ltd., Pune (July 2011 to March 2013).

Designation : Assistant Manager - Customer Project Management.

Role : Project manager.

. Managed multiple Telecom/Networking projects for customer AT&T and its

customer, owning them till transition.

. Planned, directed, and co-coordinated the team's activities to manage

and implement projects.

. Led and managed cross functional teams to ensure efficient delivery of

Projects.

. Led the project team in determining client requirements and

translating requirements into project plans.

. Interacted with global clients.

. Managed multiple projects and owning them till closure.

. Worked on defining project scope, project plan and preparing

schedules, resource estimates, status updates, project communication

and ensuring project completion within agreed time frame.

. Prepared various reports pertaining to project performance, process

and productivity.

. People Manager for a small team of project managers as their

reporting/people manager.

HCL Comnet Ltd., Noida (February 2006 to July 2011)

Designation : Assistant Manager.

Role : Transition Project manager.

. Managed the transition of IT Infrastructure projects (Remote

Infrastructure Management outsourcing projects)

. Documented the agreed outcome & processes; following up with the

technology for smooth transitioning.

. Managed Cross-functional coordination between various departments like

IS, Telecom, Facility to ensure excellence in transition and

maintaining coordination between various transitions team.

. Prepared & presented various weekly/monthly MIS reports pertaining to

process /productivity.

. Led, mentored & monitored the team's performance to ensure efficiency

in process operations and meeting individual & group targets.

. Established and control internal application necessary for the

effective management of the Business units and provide Assistance to

the determination of efficient system Implementation program.

. Managed project management activities involving project planning,

staffing, scheduling and sizing.

. Managed and coordinated Off-shore facilities readiness and project

tracking with the help of MS Project and in-house project management

tools and uploading necessary documents to document management system.

Responsible for maintaining risk register and analysis.

. Managed resource Ramp up, CAPEX/OPEX and resource assignation.

. Maintained project compliance with quality audits for critical toll

gates.

. Ensured100% Knowledge Transfer from client's SME's to Transition

resources from each technology track with thorough documentation.

. Managed the setup of customer offshore service delivery centre with

total infrastructure readiness.

Convergys India Services Pvt. Ltd., Bangalore (October 2003 to January

2006)

Designation : Senior Technical Support Officer.

Role : Technical customer service (Inbound contact

centre).

. Assisted customers through voice and chat support.

. Provided floor support for the new agents and assisted in successful

Knowledge transfer.

. Assigned targets to the team members on a monthly basis and assisted

the Team Leader in making performance Plan of Actions for the team

members to meet the team targets consistently.

. Reported technical issues or bugs to the Tech Leads and provided

suggestion.

. Supported new hires with the process and mentoring and helping them so

that they can come up to the learning curve.

. Conducted sessions on product knowledge and skills required to excel

on the calls.

KEY ACHIEVEMENTS

EMC2

. Was awarded Bronze certificate (3 times) for his good work and

contribution to CoE.

Tech Mahindra Ltd.

. Was recommended for inclusion in "Upper Level Project Managers" which

resulted in increased billing rate for my efforts and consequently

increase in revenue for the company and monthly incentive for me.

. Won the "Pat on the back" certificate for completing projects

successfully and consistent performance.

HCL Comnet Pvt. Ltd.

. Won the Quality award for hundred percent SLA and zero

error/escalation for the quarter - January '07 - March '07, in HCL.

Convergys India Services Pvt. Ltd.

. Won the Quarterly Champion for the last quarter of 2005 based on

Quality monitoring and CSAT surveys.

. Won the Customer Applause Award for continuous customer Satisfaction.

ACADEMIC CREDENTIALS

. Post Graduate Diploma in Human Resource Management from Symbiosis

Centre for Distance Learning (2004-2006).

. B.Sc. in Hospitality and Hotel Administration from Institute of Hotel

Management, Catering Technology and Applied Nutrition, Kolkata (2000-

2003).

. Senior Secondary from Central School, Dum Dum, Kolkata.

. Secondary from Central School, Dum Dum, Kolkata.

PERSONAL DETAILS

Date of Birth : July 25th, 1981.

Linguistic Abilities : English, Hindi & Bengali.

Marital Status : Married.

Passport : Available.

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