Customer Service Supply Chain

Petra Casares

*** ***** ******

Pasadena, TX **504

E-mail: **********@*****.***

Cell: 713-***-****

PROFESSIONAL SUMMARY

Seeking a challenging position in an organization where my experience in foreign markets,

imports/exports and customer-driven service will further enhance the company’s market effectiveness.

CERTIFICATIONS

Haz-Mat Certification

TECHNICAL SKILLS

Fluent in Spanish

AES

Smart Border – filing 7512s

SAP

Microsoft Office

Excel

Power Point

Data Entry

Different Shipping Industry Programs

Sales and Marketing

PROFESSIONAL EXPERIENCE

Temporary Jobs – Houston, TX 07/2014 – Present

Import/Export and Custom Brokers and Freight Forwarders

Imports, exports, and entered 7512s along with customer service

RIVIANA FOODS – HOUSTON, TX 04/2014 – 7/2014

Import/Export Coordinator

Creating contracts, pricing negotiations and Purchase Order Nos. in SAP for orders

importing/exporting from Thailand, Spain and Italy for domestic and international shipments.

Changing and correcting invoices in SAP for accounting

Maintaining a report with forecast orders for all future orders importing and exporting and checking

the warehouses’ inventory for imports/exports

Working on Customs’ spreadsheet for control of Customs HOLDs and FDA Holds

Customer service

Depot inventory and keeping daily reports and reconciling cargo at different ports

Supply Chain company imports/exports

COSCO CONTAINER LINES, INC. – HOUSTON, TX 09/2002 – 04/2014

Imports / Customer Service

Answered multiple incoming lines, assisting customers with information on containers at the port of

discharge, tracing containers to final destination and assisting with releasing of containers at finals

and customs clearances, and advising customers of any HOLDS by USDA, Customs, or FDA

HOLDS

Involved with foreign trade zones and demurrage at rails or terminals throughout the global areas that

we service

Printed reports and reconciling cargo at different port of discharges, sending out notifications after

last free days at PODs or rail heads

Created Job Orders for the Depot yards of remaining containers at yards, as well,

ZIM LINES – HOUSTON, TX 06/2000 – 7/2002

Imports/Exports/Customer Service

Serviced the Laredo, El Paso areas and assisted in releasing cargo, customs, and storage reports

STOLT NIELSEN – HOUSTON, TX 02/1998 – 5/2000

Import/Exports

Received customers’ orders, booked with appropriate vessel line, and coordinate shipments with

customer’s supplying plants, and warehouses for assigned customer chemical division

Prepared necessary documentation required for individual needs of each shipment

Filed Shippers Export Declarations and prepared Bills of Ladings

Docked Receipts and billing

Distributed documentation to necessary parties domestically, and overseas, and prepared web

availability to customer

Customer service, releasing cargo, checking customs, and demurrage

EDUCATION

U of H – Downtown, Houston Community College, CRIH & RACR, and pursing further education.

References upon request.

Contact this candidate