Amelia Dangerfield

*** ********** *** ******, ** 78154 Tel: 210/687/3603

SUMMARY OF QUALIFICATIONS

. 15+ years of experience in the financial industry

. Specialized in Mortgage Loan Servicing & Brokerage Sales

. A proven Supervisor & Leader

. Customer Service & Computer Skills

EMPLOYMENT HISTORY

2/2011-Present Accenture/BPO

Foreclosure Transaction Processing Representative

Duties: Process Foreclosure claims for various servicers by

verifying loan information provided on the claim and back up

documents provided. I assist in coaching/training of other

associates within the team. I work on special projects, provide

various report for leads. I do audits and escalations for high

dollar claims. Communicated with the client as needed.

06/09-2/2011 Momentum Appraisal Group

Data Processor/Customer Service

Duties: Process status reports and accepted orders from

Appraisers and Lenders. Communicated with Mortgage Lenders,

Rental Agents, Appraisers and Borrowers.

02/08-06/09 Subrogation Management Team, LTD

Claims Processor

Duties: Process claims for rental agencies. Communicated with

renters and insurance companies. File claims with insurance and

credit card companies. Search for customer information via the

internet.

04/06-02/08 Require Release Tracking, LTD

Data Processor/Customer Service /Release Tracking

Duties: Processed incoming faxes from lenders. Communicated with

Lenders, Title companies and Attorneys. Searched county websites

for Certificate of Satisfactions for Mortgages\Releases

02/05-02/06 MERCURY INSURANCE

Insurance Claims Processor/Customer Service Representative

Duties: Take incoming calls and process claims for auto, home

and, motorcycle.

04/01-10/04 WASHINGTON MUTUAL BANK

Loan Servicing-Team Lead

Duties: Responsible for supervising and training small teams of

loan survey specialists. Schedule and review the work of lower

level staff. Provide guidance to promote growth and increase

productivity. Oversee the reporting of unit productivity levels,

attainment of key performance, and inductions of goals. Review

customer complaints elevated to first level management

Loan Service Representative II

Duties: Responsible for processing paid in-full Lien Release

documents for a high volume Mortgage Bank. Ensured and verified

accuracy of all documentation. Research and resolve complex

document issues. Provided quality review of all collateral

document issues. Communicated with Government agencies, Tax

Service, Attorneys, Internal Departments, Title and other

Mortgages Companies

Loan Service Representative I (assigned by Spherion)

Duties: Responsible for priority processing of document.

Maintain a variety of logs, handled inquiries and gradual

increase in responsibility

09/99-07/00 IMX EXCHANGE

Broker Development Representative-Trading Executive

Duties: Responsible for increasing member Brokers and retaining

production of approved IMX Brokers. Educated and trained

approved IMX Brokers. Assisted Brokers and Escrow

Officers

04/98-08/99 INVESTOR DIRECT FUNDING CORPORATION

Customer Service Representative

Duties: Responsible for handling incoming calls regarding the

status on loans and program inquiries. Worked directly with

Brokers and Escrow Officers. Registered new loans.

Funder

Duties: Responsible for preparing mortgage funding

documentation in accordance with the investor guidelines to

ensure accurate documents for signing at closing.

06/97-02/98 PACIFIC THRIFT & LOAN

Document Drawer/Funder

Duties: Responsible for data entry of loan information and

prepared mortgage funding documentation in accordance with the

investor guidelines to ensure accurate documents for signing at

closing.

07/92-03/94 PEMIER FINANCIAL SERVICES

Funding Supervisor

Duties: Supervisor for funding department ensuring team members

were in compliance with investor guidelines.

06/89-07/92 HEADLANDS MORTGAGE COMPANY

Closing Support Analyst

Duties: Responsible for closing loans after escrow signatures

and ensuring funds were wired to appropriate agency.

EDUCATION

ALAMEDA COLLEGE

Coursework studied, Business Administration

COMPUTER SKILLS

DBASE III-V, Microsoft Word, Excel, WordPerfect, Delphi, Remedy, Viador,

Mortgage Flex, ALSS, Rekon,windows explore, windows XP, LPS, Microsoft

Office,Citrix, Hometracker and Equator,

SKILLS

Typing 60 WPM

10-Key by touch

Contact this candidate