Engineer Customer
Resume:
** ****** *** *****, ********,
Parvathy R S
acpzwx@r.postjobfree.com
in.linkedin.com/in/parvathyrs
Mob: +1-647-***-****
Software Development Professional
Continuous new learning drives me. My motive is to excel in software design, development and support. I am open to
an opportunity to utilize and enhance my skills in challenging developing technologies that offers professional growth
while being resourceful, innovative and flexible.
EDUCATION:
University of Kannur, Kerala Aug 2001 – May 2005
Bachelor of Technology in Computer Science and Engineering
Percentage: 72%
University of Kerala, India June 1999 – March 2001
Pre Degree
Percentage: 78.2%
Kerala Board of Secondary Education, Kerala June 1998 – March 1999
SSLC
Percentage: 92%
SKILLS & EXPERTISE
• 8+ years of successful tenure in software industry by utilizing the challenges of customer interactions for more
than 10 Fortune 500 listed customers in a SAAS company.
• 4+years of technical leading career that made an excellent experience in Leading and technical assessment,
solution, design, code and integrate area in SAAS application
• 2+years of leading career in teaching side that made an various and deep knowledge in core areas in IT
• Good experience in test driven development and agile development.
• Expertise in leadership, interpersonal and communication skills
• Excellent analytical, design and problem solving skills.
• Expertise in Customer loyalty measurements and solutions providing to the Clients to maintain their customer
satisfactions for both B2B and B2C.
• Expertise in data migrations
• Good Experience in Jquery, Javascript, Backbone frame works
• Good Experience in HTML, CSS.
• Good experience in SQL, MySql and knowledge in Performance tuning, SQL injection, SQL vulnerability
preventions and application security.
• Good Experience in PHP, Perl
• Good in Object Oriented Programming Concepts
• Experience in Backbone, Symphony, and Smarty MVC architecture.
• Good working experience in Pentaho ETL tool for historical data migrations and transformations. Mainly on
ETL scripting capabilities.
• Good Knowledge in Java
• Experience in Wordpress, Joomla CMS
• Experience in integration of Google Analytics, Hubspot
• Experience in Version Controls: SVN, VSS, SourceOffsite
• Experience in ETL/DW tools: Pentaho/Kettle
• Experience in Mark-up Languages: XML, CML (Customer Proprietary).
• Knowledge in Framework: Zend.
PROFESSIONAL HONORS& AWARDS
• Star performer of the year 2007 – In Qburst
• Star Implementation Engineer year 2011 - In Satmetrix
• Best Team Player Year 2012 - In Satmetrix
• Support star of the month - September 2013 in Satmetrix
• Customer award as Best Developer 2014 - In Satmetrix.
• Best Team Lead of the Year 2015 - In Satmetrix
PROFESSIONAL EXPERIENCE: 9 years and 8 months
Software Development: 8 years
Guest Lecturer: 1 year and 8 months
Senior Lead Engineer - Satmetrix System and Software Pvt ltd. 31 July 2008 till date
Lead Implementation Engineer and Senior Lead UI developer
• NPS program Implementation/Migration and Configuration control of the product Implementation Discussion
with release team at France and prepare continuous integration scripts
• Survey/Feedback data collection design and logic implementations.
• Involvement in customer interactions, live deployment and Support
• Designing Action planning and Closed loop action follow up process based on the NPS program
• Solution POC for the customer support team and Provide consultancy in customer facing issues.
• Product & its implementation trainer for new joiners. Product enhancements and additional functionality trainer.
• Test cycle and bug management through test management tools
• UI development in Jquery, Javascript using backbone framework for product functionalities
• Integration with Google analytics, Hubspot etc.
• UI development/Customization in Wordpress
• Coordinate plan and design development activities in new features of product.
• Code review
• Design architecture for product implementation.
• Customization of the product using perl scripts to improve the product functionalities based on customer
requirements
• Automation of data exports
• Custom data migration and Data manipulation fixes as per the customer requirements
• Implementation of test driven development
• Query tuning and application performance optimization.
• Evaluating solutions and templates for implementation
Software Enigneer – Qburst Technologies Pvt ltd. April 18 2007 – July 30 2008
Software developer
• Requirement analysis, design and development
• Implementation of test driven development
• Database schema design
• Creating prepared SQL statements
• Query tuning and application performance optimization.
• Code refactoring based on state pattern
• Provide training to fresher.
Guest lecturer – College of Engineering, Trivandrum July 28 2005 – April 17 2007
Guest lecturer
• Lecturing various core subjects like System software, Computer hardware design, Software engineering, Object
oriented programming
• Computer lab sections such as Programming Languages, Compiler design, System software, Operating system
• Assisted student’s projects and seminar sections including code review and approval.
WORK AUTHORIZATION
Permanent Resident in CANADA
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