Customer Service Management

Professional Summary

Skills

Experience

JONATHAN SPOON

*** ******* **** *******, ** Smyrna, GA, 423.30082 313.(H) 4173 **************@*****.***

Accomplished and energetic individual with a solid history of achievement. Motivated leader with strong

organizational and prioritization abilities. Areas of expertise include management, customer service and

problem solving .

Customer and Personal Service

Time Management

Service Orientation

Administration and Management

Critical Thinking

Judgment and Decision Making

Management of Personnel Resources

Complex Problem Solving

Public Safety and Security

Negotiation

Operations Analysis

Social Perceptiveness

Manager, Housekeeping 11/to 2014 Present

Ritz Carlton – Atlanta GA,

Oversee daily shift operations of Housekeeping, Recreation, Health Club and Laundry Departments.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting

payroll.

Order and dispense supplies.

Ensure guest and employee satisfaction.

Analyze monthly department budgeting and accounting reports to maintain expenditure controls.

Review operating budgets to analyze trends affecting budget needs.

Examine budget estimates for completeness, accuracy, and conformance with procedures and

regulations.

Assist in hiring, training and coaching employees.

Create, maintain, and enter information into databases.

Learn to operate new office technologies as they are developed and implemented.

Supervisor, Housekeeping 12/to 2013 11/2014

Ritz Carlton – Amelia FL Island,

Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

Coordinate activities with Engineering, Front Office and Laundry to ensure that services requested by

guests are provided in an efficient and timely manner.

Inspect work performed to ensure that it meets specifications and established Ritz Carlton standards.

Confer with staff to resolve performance and personnel problems, and to discuss Ritz Carlton policies.

Maintain required records of work hours, budgets, payrolls, and other information.

Preparing, distributing and communication housekeeping employee assignment sheets.

Education

Knowledge

Concierges, Learning Coach 04/2013 to 12/2013

Ritz Carlton – Amelia FL Island,

Greet, register, and assign rooms to guests.

Record guest comments or complaints, always remembering First Person Resolution.

Review accounts and charges with guests during the check out process.

Provide food and beverage services to guests.

Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Train new employees.

Police Patrol Officers 04/2012 to 04/2013

Clarksville Police Department – Clarksville, TN

Provide for public safety by maintaining order, responding to emergencies, protecting people and

property, enforcing motor vehicle and criminal laws, and promoting good community relations.

Investigate traffic accidents and other accidents to determine causes and to determine if a crime has

been committed.

Render aid to accident victims and other persons requiring first aid for physical injuries.

Intelligence Analysts 01/2008 to 01/2012

United States Army – Fort Campbell KY,

Procurement, analysis, interpretation and dissemination of tactical intelligence products to the Units

commanders, staff and aircrew that support the combatant commander's directed deployments;

accountable for the transmission, security and control of classified information.

: projected MBA graduation Dec 2015

Columbia Southern University - Orange Beach, AL

Bachelor of Science : Business Administration May 2006

Lee University - Cleveland, TN

Proficient in Opera, Mystique (Ritz Carlton), Atlas and Microsoft Office, which includes Word, Excel, Outlook

and PowerPoint.

Contact this candidate