Customer Service Management
Resume:
YULIYA REGETA
**** **** ****** **, ******, WA ***22
PHONE: 253-***-**** E MAIL: ********@*****.***
EXPERIENCE
Sr. Performance Analyst May 2010 – present
Performance Analyst June 2008 May 2010
BNY Mellon Asset Servicing Department
Analyze statements, research and solve performance, return, and analytic problems.
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Produce and present various monthly and quarterly performance/analytical reports and case
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analyses.
Prepare, modify, and develop selected recurring and ad hoc financial schedules and related
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notes for management reporting.
Provide and recommend technical solutions to optimize data management and improve
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business processes.
Document various financial processes and implement business process improvements.
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Train new performance analysts.
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Provide exemplary customer service to all existing customers for simple and complex
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issues.
Coordinator September 2005 May 2007
Pacific Lutheran University
Mathematics, Education, Science Achievements (MESA)
Coordinated activities, services, and group events for the MESA School Programs to help
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disadvantaged students in middle and high schools to excel in math and science and
assisted in various administrative duties.
Peer Counselor Summers of 2005 & 2006
Washington Achiever Scholarship
• Supervisor, team leader, and organizer of projects for a group of over thirty students, from
diverse schools and environments.
KEY SKILLS
Proficient in Microsoft Excel, SharePoint, Word, PowerPoint, Outlook, QMF, PDF Editor
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and demonstrate ability to learn new software.
Fluent in Russian, Ukrainian, and English languages.
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Able to work independently and under pressure while adhering to strict deadlines.
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EDUCATION
Bachelor of Business Administration May 2008
Pacific Lutheran University, Tacoma, WA
• Concentrations in Financial Resource Management and International Business.
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