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Customer Service Manager

Location:
Lima, OH
Posted:
June 01, 2015

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Resume:

Charles "Randy" Hoffman

**** *. ****** *****, ***********, OH 45432 CP: 937-***-****

Email: acpzva@r.postjobfree.com

Qualifications

I have over 7 years of managerial experience including formal management

training and training contained in my collegiate curriculum. I am very

familiar with accounting practices, business analysis, marketing and

financial leadership the results of which have enabled my employers to

operate their businesses more efficiently. Additionally, I took non-

management positions at Cashland and Shell because I was attending Sinclair

at that time.

Employment

Burger King/Beavercreek, OH

General Manager (franchise store) 4/2008 to

11/2010

. Responsible for all aspects of managing day to day store functions/21

hours per day which was also a 1million dollar store

. Responsible for analysis of business metrics for strict reporting

which included inventory, shrinkage, banking, AP/AR

. Responsible for all payroll including strategic crew scheduling

. Responsible for strict, external customer service metrics

. Responsible for accurate, detailed spread sheet reporting for several

aspects of billing and payroll

Public Storage/Dayton, OH

Property Manager 5/2007 to 3/2008

. I received bonuses for maintaining a negative $80K per year facility

budget and for increasing sales while being a resource and a point of

reference for other company-owned facilities

. Responsible for strict time-sensitive, daily reconciliation reporting

. Responsible for accurate data entries to ensure accuracy of the

facility G/L

. Responsible for strict expectations for providing outstanding customer

service

. Very familiar with handling cash transactions

. Responsible for all transactions with our business partners including

contract negotiations and quality of service

. Responsible for ensuring that most property maintenance was done in-

house

Cashland/Dayton, OH

Teller 11/2005 to

8/2006

. Responsible for providing superior customer service to our clients

. Very familiar with many aspects of loan origination and loan

processing

. Responsible for store collections overall

. Very familiar with handling cash

. Responsible for strict guidelines for reporting accuracy for several

different types of reporting

Shell True North/Cincinnati

Sales Associate 2/2004 to 11/2005

. Responsible for all aspects of managing my own shift which included

cash register reconciliation, stocking, inventory, store

appearance/maintenance

. Responsible for providing high standards and different metrics of

providing customer service

Software

. Oracle Database

. MS Excel

. Proprietary facility rental software

. Proprietary food service management software

Education

. Beavercreek High School/Beavercreek, OH

. Sinclair Community College/Business Management



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