Customer Service Manager

KIMBERLY WIGGINS

Salt Lake City, UT 801-***-**** ********@*******.***

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Work History

Freelance Makeup Artist, 05/2015 Present

Smashbox Cosmetics – Salt Lake City, UT

Provide consultations and makeup knowledge to clients

Represent Smashbox at makeup events

Provide makeovers to clients.

AR Billing Specialist, 03/2012 to 01/2015

VISTA Staffing Solutions – Salt Lake City, UT

Vista Billing Validation and Generating Invoices to meet all billing weekly / bi weekly / monthly deadlines.

Adjustments / Manual Billing

Weekly and monthly filing and sending out invoices

Expense Validation

Perm Placement Collections

Posting Cash

Assist in Month end closing – Checklist / ARD Report/Credit Memo Log/ Unsigned work records log/blue sheet

accrual / Billing logs to meet closing deadlines.

Maintain perm placement revenue log

Answering billing questions from clients / working with managers, sales and pay/bill team to resolve issues.

Troubleshoot billing issues 'Work closely with software development team to insure billing accuracy

Maintain client account accuracy (mailing/email/contact info etc.)

Monthly Report Reconciliations

Generate reports for corporate and help reconcile discrepancies

Maintain commission report accuracy

Monitor/respond to AR email inbox

Collections, Billing Specialist, 09/2011 to 01/2012

Utah Surgical Center – West Valley, UT

Read and interpret E.O.Bs

Organize and report insurance information, which is accurate and complete

Contact patients regarding outstanding balances

Help with scheduling

Establish payment plans

Send delinquent accounts to collections agencies

Process insurance payments

Create insurance claims and patient statements

Respond to patient inquiries

Checking patients in for their appointment

Keeping charts

Working with third party collectors.

Manager, 09/2009 to 12/2011

Cafe Perk – West Jordan, UT

Customer service / Drink preparation

Employee supervision

Hiring

Payroll processing

Inventory management

Till / Bank drop management

Compounder, 4/2009 7/2009 Internship

Diamondback Drugs Animal Pharmacy– Scottsdale, AZ

Compounding medication

Maintaining client account information

Entering in new clients’ information

Answering multi line phones

Front desk reception

Education

Illamasqua London, UK

Makeup Artistry

The Art of Makeup Vancouver, Washington

Master Makeup Artistry

American Public University Online

GPA: 4.0

Jordan Applied Technology Center – West Jordan, Utah

Pharmaceutical Technician

Riverton High School Riverton, Utah

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