Customer Service High School
Resume:
KEITH D.NEWMAN
• Ontario, Ca 91762
• Email: **********@*****.***
• Mobile: 720-***-****
OBJECTIVE
To obtain a position in customer support that will allow me to utilize my expertise in problem
resolution and customer satisfaction in a team environment. I work well under pressure and thrive on
exceeding client driven goals. Just recently relocated to California.
CAREER HISTORY
Shipping Controller (Kelly Services ) Temp assignment Mar21- Present
Load and unload commercial goods for local Walmart Stores.
LSG Sky Chef Aug 2014 – Dec
2014
Denver International Airport (Denver, Co)
• Load and unload delivery trucks
• Guide delivery truck too and away from aircraft
• Assist with preparing carts to be loaded on to trucks
Fraud Analyst- Intellisource (Verizon) Temp assignment March 2014 – July
2014
Highlands Ranch, CO
• Handled incoming calls regarding ID, fraud on customers’ accounts as they related to Verizon
accounts
• Investigated fraud claims using internal and external client systems and methodologies
• Opened files and provided maintenance of follow up of results
• Provided recommendations on how to protect identity
Ramp Agent- Delta Global Services May 2013- March 2014
Denver International Airport (Denver, CO)
• Provided logistics support for inbound and outbound cargo including luggage and special
shipping items
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• Handled irregular operations due to late arriving equipment, delays, passenger mishandles
• Constant face to face interaction with internal and external clientele
• Worked well under pressure including increased holiday volume, understaffing, acts of nature and
other unforeseeable tasks that can create a tense and difficult work environment
**Relocated from Los Angeles, CA to my hometown of Denver, CO to seek employment
February 2013 to May 2013
**Relocated from Sydney, Australia to Los Angeles, CA actively sought employment while caring for my
children full time
July 2011 – February 2013
Customer Account Rep- Government September 2009 – May 2011
Transfield Services (Sydney, Australia)
Acted as a direct agent for the supply of services such as building maintenance,
•
construction, water and electrical services for the New South Wales state government
Administered and monitored the Service Provider work orders for small to large scale
•
trade contracts such as building maintenance and product development
Customer Service Rep October 2007 –
August 2009
Carkleen Pty Ltd. (Sydney, Australia)
Provided telephone sales and service of Carwash parts to Service Stations such as BP,
•
Coles and Woolworth chains
Provided service to client sites assisting with technical call outs and parts inquiries.
•
Provided escalated technical support and problem resolution
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Reported on call resolution and outstanding issues on a weekly basis
•
Documented and updated policies and procedures
•
Customer Service Rep – Break and Enter Specialist April 2005 – September
2007
Chubb Home Security (Sydney, Australia)
Managed security break and enter case files from initiation to close
•
Processed customer liability/loss claims
•
Technical inquiries (regarding the Security Products)
•
Responsible to process emergency response calls
•
Acted as advocate for Chubb Home Security Policies and Procedures
•
Customer Service Rep
Telstra (Sydney, Australia) November 2002 – October
2005
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Took inbound calls from existing and new telecommunication customers
•
Met retention and up sale targets consistently
•
Demonstrated excellence in product knowledge and service protocols
•
Provided technical problem resolution and billing issues
•
Relocated to Sydney, Australia-actively sought employment April 2002- October 2002
Dietary Assistant September 2001 – March
2002
Rose Medical Center (Denver, Colorado)
Prepared and delivered food to patients
•
Created the food counter display area, maintained staging of food display
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Stock and inventory control
•
Utilized prior dietary experience to prepare healthful and delicious meals
•
United States Navy (San Diego, CA) January 1990 – January 2001
• Communication Specialist– 3 years
• Mess Specialist /Health and Dietary Operations – 6 years
• Physical Security – 2 years
education
Bachelors of Science in Criminal Justice April 2012 to Dec 2012
Westwood College Upland, CA
High School Diploma August 1982 to June 1986
Thomas Jefferson High School, Denver, CO
Various certificates of Accomplishment in the fields of Communications, Health and Dietary standards
of the United States Navy.
Technical and Non tangible SKILLS
MS Office; Excel, Outlook, Word, Internet Savvy, SAP CRM
Enthusiastic, team oriented, hard worker, fast learner, dedicated.
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