Customer Service Manager

David Owen Smith

**** ****** **** **.

Charlotte, NC 28269

704-***-****

**************@*****.***

Objective: To provide treatment and support to help the client recover from

addiction or modify problem behaviors.

Education

Bachelor of Arts 1999-2004

University of North Carolina at Charlotte

Major: Psychology (GPA 3.0)

Minor: Organizational Communications

Substance Abuse Counseling Certification 2013-2015

Central Piedmont Community College

President's List Spring 2014

Professional Organizations

Member of APNC, NAADAC

Member of Phi Theta Kappa Honor Society

Experience

Beaty Recovery Services Gastonia, NC 8/14-

5/15

Intern

. Provide direct services to clients including group and

individual counseling, education, treatment planning, intake and

orientation

. Demonstrate the ability to establish rapport with clients

. Complete required documentation efficiently and on time

. Assist in routine office duties, including filing of client

records

Fountains Southend Apartments Charlotte, NC 6/14-

Present

Leasing Professional

. Plan social events for residents and improve resident retention

. Lease available units and maintain occupancy of 96% or above

. Complete market surveys of surrounding communities

Lenny's Sub Shop Charlotte, NC

Franchise Consultant

10/12-12/12

. Train and assist new franchisees

. Assist in acquiring and training new managers

. Collaborate with managers to create targeted marketing plan

within the region

. Optimize employee schedules secondary to revenue

. Prepare new stores for organized grand openings

. Reorganizing operations during transition from private ownership

to corporate

General Manager 11/13-6/14

1/10-10/12

. Trained and supervised employees

. Retained current customers and acquired new customers through

excellent customer service and marketing

. Made weekly schedule, daily bank deposits and organized each

shift

. Submitted weekly sales reports and invoices to corporate office

Accomplishments

. Increased customer base and awareness through targeted marketing

program

. Increased sales by 8-10% annually by providing excellent

customer service and prompt service recovery

Which Wich Superior Sandwiches Charlotte, NC 01/13-

06/13

General Manager

. Train and supervise employees

. Make weekly schedule, daily bank deposits and organize each

shift

. Take inventory of entire store bi-weekly and place weekly food

orders

. Retain current customers and acquire new customers through

excellent customer service and marketing

. Monitor customer satisfaction through online surveys and

implement improvements as needed

David Drye Co. Concord, NC 02/06-09/09

Property Manager, NALP

. Trained and supervised work performed by all staff members

. Assisted in collection of rent, enforcement of banking

procedures, delinquency and outside collection

. Developed and executed weekly marketing plan through community

research

. Ensured that residents were provided with a clean, safe and well-

maintained community

. Compiled weekly and monthly occupancy and financial reports

Accomplishments

. Consistently maintained 90% or greater occupancy rates

References Available Upon Request

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