Customer Relations Teamwork Conflict Resolution

**** ******* *****: 610-***-****/ cell

Drive 484-***-****

Pen Argyl, PA E-MAIL: *******@****.***

18072

Lisa L Pysher

Providing excellent Customer Service with a contagious passion for helping people

through administrative quality and timeliness

SUMMARY PROFILE

Accomplished Customer Service Professional with extensive experience in the gases

industry. Key competencies include communication, analysis, trouble shooting and

problem solving. Recognized as a strong

team player and individual contributor with high level of accuracy, professionalism, and

commitment to confidentiality.

.

Areas of expertise include

Customer Relations Teamwork

Problem Solving Conflict Resolution

Attention to Detail Cross Functional Collaboration

.

Work experience Air Products & Chemicals, Inc. Allentown, PA

August 1998 – April 2015

Material Coordinator & Sr. Asset Coordinator

Have been with the Asset/Customer Engineering Department for 17 years

and have extensive Customer Service, interpersonal, communication and

organizational skills

Encompassed tank and tube requirements for the US and Canada

Customer Stations this includes special requirements and medical

customers.

Supported and Contributed to group and company goals

Coordinated direct shipments of equipment to minimize cost

Aligned allocation and preparation of equipment with inventory

management objectives and situational conditions including seismic and

medical

Collaborated with team members and negotiated or made changes as

necessary to resolve situations related to tank problems or schedule issues

that posted barriers to APCI ability to meet customer requirements

Provided administrative support for removals, transferring equipment in

SAP

Initiated,developed, implemented and managed Small Bulk Inventory

Program for customers needing equipment quickly increasing customer

satisfaction

Selected as co-chair for the AP Go Red For Women for 3 years

collaborated with American Heart Association for these events

Initiated and collaborated with Human Resources to develop a Paid Time

Off for Adoptions for employees

Education Graduated From Smithsburg High School in 1986

Special Skills Proficient in Microsoft Outlook, Word, SAP.

Strong ability to resolve challenging or crisis situations

Extensive organizational and time management skills.

Extensive and Strong interpersonal skills; able to interface with all

levels of management.

Highly trained in Self Management, Internal and External Customer

Service, Dealing with Dissatisfied Customers.

Excellent customer relationship building skills

Received Diversity & Inclusion Award for Heart Project

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