Jason L. Jacobs
Denham Springs, Louisiana 70726
************@*******.***
SUMMARY OF QUALIFICATIONS
• Bachelor Degree in Computer Information Systems
• IT professional with the entire lifecycle experience of a project and business applications:
planning, requirements, design input, development input, and performance testing
• Served as a development team member in identifying better methods for implementing new
application functionality
• Experience in company merging and data conversion which consist of converting and transferring
data from Microsoft Access to SQL Server
• Provided excellent communication skills with customers, peers, and management
• Installation of Windows Operating Systems, hard drives, and memory upgrades
EDUCATION
UNIVERSITY OF LOUISIANA AT MONROE Monroe, Louisiana
Computer Information Systems August 2005
EXPERIENCE May 2008 – Present
CONCEPT ELECTRONICS Baton Rouge, Louisiana
Technical Engineer
• Implementation of Attendance Software and Browser based produces for payroll solutions.
• Using IIS for locally hosted websites
• Creating SQL databases for new clients
• Configuring and managing data using Microsoft 2003, 2008 and 2005 Express Edition platforms
• Provide end-user training
• Mapping export files with their payroll software
• Re-establish SQL services and database connections to our software by using the interface tools
• Troubleshooting remotely using Remote Desktop, VPN or TeamViewer
• Onsite visits
• Providing tech support
H&E EQUIPMENT SERVICES February 2007 – April
2008
Baton Rouge, Louisiana
Application Support Analyst
• Performed data analysis using SQL statements
• Provided documented application requirements from end user interviews
• Acted as a liaison between help desk personnel and software developers
• Composed online documentation for web-based business applications
• Scheduled and conducted WebEx training sessions for business applications to users
• Supported over 800 sales representatives and corporate employees
• Tested application functionality and collect system modification requests
CAPITAL AREA HUMAN SERVICES DISTRICT August 2006 – February
2007
Baton Rouge, Louisiana
IT Tech Support Analyst
• Installed new system hardware for computers and printers
• Set security setting with Active Directory
• Ghost computers
• Troubleshoot computer systems using VNC (Virtual Network Computing)
• Created temporary a mini network between departments using switches
• Test RJ45 connectors
• Monitored, analyzed and supported system network
• Modified hardware and software interface for users
CUSTOM’S PC September 2005 – August 2006
Baton Rouge, Louisiana
Computer Technician Trainee
• Upgrade RAM and hard drives
• Installed Operation Systems
• Installed disk drives
• Tested and installed Windows operating systems
• Network installation and hard drives replacement
• Provide tech support for end users
COMPUTER PROFICIENCY
• Programming Languages: Some: COBOL, Visual Basic, SQL and minimal ASP.NET
• Database: SQL Server 2003, 2005 and SQL Express and minimal Microsoft Access
• Software: Microsoft SQL Server 2005/03, Microsoft Visio, Microsoft Office 2003/07, Virtual
Network Connection (VNC), HelpStar Support Software, Windows XP, VPN
• A working knowledge of IIS
• Using TCP/IP protocol on Client/Server platforms
REFERENCES AVAILABLE UPON REQUEST