Customer Service Manager

Silvia Salazar

Glendale AZ *****

602-***-****

***************@*****.***

SUMMARY

To further enhance the skills learned and combined them with the skills still to be

learned and prosper with a great company such as yours

SKILLS

• Bilingual in English and Spanish

• Quick thinking skills and solving difficult problems

• Excellent customer service

• Managed 8 personnel and supervised 8 employees

• Passed safety and inspections with excellent scores of 100%

EXPERIENCE

General Labor 08/2013 -

01/2014

Allied Glendale, AZ

• Dust, swept, vacuum, mopped offices

• Cleaned windows inside and outside

• Picked up debris daily after construction worked finished

• Took trash to designated location

• Packed lids and cups into designated boxes on assembly line

Shift Manager 06/2001 -

12/2009

Jack in the Box Phoenix, AZ

• Assessed and ensured resolution of customer complaints

• Assigned duties to workers and scheduled break periods, work hours and

vacations

• Created a team environment and motivated staff to success

• Monitored area to ensure adequate staffing for customer satisfaction

• Recognized for leadership abilities recommended for management training

positions

• Solved problems to restore and promote good public relations

• Trained new employees and monitored performance to determine additional

training needs

• Balanced daily receipts, cash, and prepared bank deposits

• Developed knowledge of bank account transactions

• Processed a high volume of transactions in cash, checks and credit card

sales

• Replenished cash in registers on a regular basis and totaled out cash

balance

Silvia Salazar Résumé Page 2

Assembler 06/2008 -

12/2009

Last Chance Phoenix, AZ

• Cut tags from clothing for discounted store

• Sorted through clothing discarding torn

• Hung onto hangers

• Placed onto floor for display and sale

• Maintained clean, hazard free work area

EDUCATION

CAC Casa Grande,

AZ

ACCOMPLISHMENTS

• PTO President Barcelona middle school 2015

• PTO President Carol G Peck 2014 -2015

• Volunteer at Carol G Peck 2011-2015

• Volunteer at Barcelona middle school 2014-2015

• Became a great manager and enjoy volunteering 2011-2015

• Passed most goals in life

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